Meghan M.
The website worked fine at first then it was completely changed
The website worked fine at first, you pay for a month then I canceled the month and was using the letters I had left. Suddenly they have a new website where none of my login information from the previous site works. I have reached out to them, no response. I was able to access the old website but I see my billing has been continued after I canceled it and there is no way to cancel the bill now. This is ridiculous, heading over to my credit card company now to file fraud charges. EDIT: They respond to you via email once your bad review comes in -_- they claim they never received my cancellation request but I definitely canceled. I went onto the old site and there is now no way to cancel your account there you have to email them. What a waste of time.
Response from coverler.comMay 23, 2023
Dear Meghan. As I wrote you in the email reply which was sent to you in 2 hours after your request – we do not find your initial cancellation request in the system, but will be happy to refund you the payment if you provide proof that you really did request cancellation before. Meanwhile, following you today's request – we have cancelled your subscription so you won't be charged again and offered you a free weekly plan with 5 letters at the new website version so you can try it for free. Hope it helps! Yasna