DAVID S.
Disapointment relativly to excpectations
The way we should will the amount is confusing,I ended up doing the opossite. then I realized that transaction was not made,it made me loose money due currency changed.In addition at first the customers service was not kind in the way it handled my complain.
Response from CovercyAug 2, 2016
Hi David, We want to apologize that you have experienced our product the way that you did and want to assure you that we are working hard on improving our customer service. With regard to your transaction, it is important to mention that when dealing with currency exchange, there is a difference between buying a currency and selling a currency, therefore when creating the opposite transaction than the one you intended, in your case you had to add a sum of money to compensate the difference. We do not experience many businesses or individuals creating opposite transactions, however we did take your comment seriously and will try and make it clearer for client how to create the right transaction. The Covercy team