CovercyReviews of covercy.com

Response from CovercyJan 19, 2021

Hi Guy, Thank you for reaching out and letting us know. I'm sorry about the issue with the exchange rate. We are trying to provide our clients the best rates and service but sometimes there are external forces and we are required to make adjustments accordingly. We clearly communicate our policy and inform our customers throughout the transfer process and while submitting the transfer in our website, that changes may occur in the exchange rate due to changes in the spot rate due to market fluctuations. Unfortunately I know it will not improve your feelings, but we apologize for the inconvenience caused to you in the transfer process through us.

Response from CovercyMar 27, 2019

Dear Customer, We at Covercy believe in transparency as a way to create trust with our customers. Therefore, we provide full viability on your deal rate in the deal confirmation page before submitting your transaction. This page also notes that this rate will remain without a change for 2 business days from the time you submit your transaction by clicking "Confirm and create transfer" button. As you may understand, for obvious risk management reasons, we cannot hold currency rates for a longer period (or from a time prior the actual submission of your transaction). That being said, we see ourselves as a Customer-First company and therefore apologize for any inconvenience. We invite you to contact our Support Team at [email protected] and we trust we could reach to a reasonable solution together :)