CovcareReviews of cov.care

I wish I could give this company zero stars. I ordered what was advertised as an N95 mask, made in the USA. What I received was a mask with no N95 marking on the mask or the box. The Certificate of Conformity was written in Chinese, which is where these masks were made. I believe Covcare might have removed the Made in the USA from their advertisement. Of the pictures of the certifications sent, all were inChinese and none of these matched the certificate on my box of masks. Also, their advertisement says my masks are FDA approved, but there is no notice of FDA approval or N95 written on the box or masks. Also, my 10 day lead time was actually over 5-1/2 weeks. Had I known they were waiting to get them from China, I would have canceled immediately. These masks have a funny smell, and made my face break out. I feel scammed and got the old “bait and switch.” Their advertising is misleading. I do not recommend purchasing from this company.

I purchased the masks on Jan 23. It says that it will be delivered within 14 days. It is March 5 and I have not received the masks yet. I called five times and every time I call, I was informed that the masks will be shipped in a week. I am trying to be patient but this company is lying. Very bad customer service. If I could give this company a zero star, I will. Why do people take advantage of other people during the pandemic?

Horrible company. !!! Paid for expedited delivery and still took over a month to receive them. They are ver small and did not fit my head or anyone else in the family. When I contacted them I was told they had shipping delays. I should be patient. And that I received the standard size. — they said I could buy a different model for a discount.very shameful!!! I am an RN. Do. It but from this company!!!

DISHONEST BUSINESS PRACTICES, overpriced, and underperforming. After weeks of being ignored by customer service, and waiting well beyond the estimated ship date, I wrote to cancel my order. I explained that having had to wait too long, I found the product elsewhere at a much cheaper price. My shipment magically shipped out just 30 minutes after I wrote to cancel my order. Not surprisingly, there is no return or refund process. The shipping times are incredibly long past the estimated dates. Customer service is nearly impossible to get a hold of and will do nothing to rectify the issues that they create. AVOID THIS COMPANY.

Please save yourself a lot of time and aggravation, DO NOT ORDER FROM COV CARE. Ordered masks January 31. Today on March 2nd we still have nothing. You can pay plus 25% for expedited shipping, but that is just excessive. As of yesterday they were still promising them, but I called and canceled. COV CARE NO Way!!

I ordered my masks on January 29,2021 and have yet to receive them or to be notified that they were shipped. I inquired about this on February 15, and was informed they would be shipped soon. It is now March 2 and no masks or shipping date. I'm disappointed the company didn't at least let me know the masks would be delayed when I ordered.

Ordered masks feb 5th, showed in stock, ships within 10 days. Feb 24 I inquired on status. Was told I am not a healthcare worker and my order isnt a priority but they ship orders within 10 days. I asked for a refund. They said they would prioritize order and get it out to me. March 2nd i still have not gotten shipping confirmation. A month to get an in stock product out the door is embarrassing. And the worst is i get bombarded woth email ads about how they have masks in stock and ship quickly.

Also ordered KN95 masks advertised as CE certified, that were clearly fake, as they had gaps around the face. When they arrived there was NO barcode, either on the box, or the mask. The company requested photos of masks and boxes, then responded they were correct and as ordered. I replied that CE certification requires track and trace ability, which requires bar codes, lot numbers, or the like. Never heard back.