CovcareReviews of cov.care

Bad service ordered 100 packs of test kits, received 10 packs charged my Credit card over $2600 and won't send remainder of order or credit card.

I believe I was scammed by this company. I ordered 10 rapid antigen COVID tests on Dec 21. I have called the company and emailed them multiple times. Each time they apologize with a generic response and say it will be shipped in the next week. Each week I wait and nothing comes. I finally have waited long enough (1/31/22) and cancelled my order today. We'll see if they actually refund the money. Buyer beware!!!!

I echo the current complaints with my own: 1) This company was helpful earlier in the pandemic, but something has gone very wrong there now. 2) They are charging prior to shipping any product. 3) They are NO LONGER delivering product in any kind of timely way. Sequence: Ordered and charged for 40 N95s on 12/1. Called them on 12/17 and they said that they'd "ship next week" (a common ploy they're using these days). Called again on 1/10 and got the same line. Finally, called them on 1/24 to cancel...with nothing received. I will follow up with a separate complaint...and file one with the Better Business Bureau...if I am not promptly refunded. I would add: The very same female voice took each of my three calls. That's NOT a good sign for any kind of sizable and functional company. This is something else altogether. Caveat Emptor!

I was really glad to find these guys at the point in the pandemic when NOBODY else had PPE for sale to individuals. But they have gotten horrible. They sent me emails in mid December that they had COVID rapid antigen tests available. I ordered some. It is now January 18, they still have not shipped. I have called several times. They say they are "shipping this week." But they don't. Meanwhile, I get emails every other day that they have COVID antigen tests IN STOCK. They are lying. I can appreciate supply line issues. But I don't appreciate being lied to. Don't advertise (aggressively) that you have them when you don't.

Ordered from CovCare twice. The first time was fine as I received what I had ordered. The second time was on 12/15/21 and as of 1/15/22 I have yet to receive any merchandise and the agent answering the phone continues to state that the order will ship next week. Next week never comes...

This was my second order from this company. The first experience was fine and I was completely satisfied with the quality I received. The second order was totally unacceptable. I gave them some slack on the delivery time, however, the masks I received were not the same quality, the fit was terrible and they cut into my small face. I contacted customer service, they took almost 2 weeks to get back to me and said there was nothing they could do about it and they refused to accept a return.

The company says their products are made in the US..Not so!!! The NK95 masks I ordered were made in China, and in the package it has the manufacturing info paper from China. This company is scamming people! I contacted them to request info to return them for a refund, since they were sold with false information. They refused any type of return/refund. This company needs to be shut down. Taking advantage of people during a pandemic is disgusting.

I am updating my Jan 2 review of Covcare, in which I described significant delays in delivery of product and Covcare’s misleading promises about expected delivery dates. Covcare replied to my review and suggested I contact customer support for further help with my order which I placed on 11/19. I did so and I was told the order was shipped and I would get it the next day. That next day was about 5 days ago. It is astonishing that Covcare would make the same misleading statements to me after seeing my 1 star review and taking the time to reply to it. It is an example of a company that can never be trusted. And I doubt that I will ever see what I ordered. Update Jan. 22–today Covcare told me my order was not shipped after all “because of the holiday.” Every other time I called I was told it had shipped. But I knew it hadn’t because in the past I got shipping confirms and this time I didn’t. So I finally just cancelled the order. It’s so easy to get these masks elsewhere fast. Covcare can’t get its act together and the reps have no idea what is going on. Terrible company that gives out false information