CovcareReviews of cov.care

I ordered the "surgical" masks from cov.care. These are suspiciously fake. For one, I did the candle test and was easily able to blow out the fire. For two, they don't look anything like the picture on the box. And for three, they don't seal around the nose, and the length or width doesn't cover the chin/cheeks for a snug fit; very loose fitting. Lastly, the whole packaging presentation was odd...They were all within a single plastic bag, in the box, closed with a piece of tape. I've been a nurse for 10 years and worked at many hospitals...Never seen a surgical mask box in which the masks weren't sitting in the box, untouched, and able to be pulled out individually one by one...These masks are just thrown in disarray in an unsealed plastic bag...

I had ordered face masks mid June and required delivery mid July. The company told us they would ship "very soon" but didn't. Hence we instructed them to cancel the order end of June. They never reacted to our request for cancellation but instead shipped the item mid August(!) - 2 months after our original order date. 1 month after our required delivery date. And despite us instructing them to cancel the order. This company has one of the worst customer service I ever experienced. They are completely unreliable. I strongly discourage anyone from ordering products at this website.

Place Order - 4 weeks - No status - No Delivery I ordered the masks in June. 2 weeks later I called for an update on when they may be delivered and never received a response. I left messages every day that week and never received a call back. 2 weeks later (4 weeks after I placed the order) I finally contested the charges and had them reversed. I can understand a delay for an in-demand product. But what was absolutely unforgivable was the lack of response via phone or email as to the status of my order. Find your masks elsewhere.

I am concerned! Ordered masks and paid extra for 4-5 day delivery and it has been 10 days an no tracking number and no response from the company. Will request a refund if nothing by tomorrow.

I ordered [Pack of 10] NIOSH Certified, N95 on Aug 4, specifying 4-5 day delivery. Got notified by covcare on Aug 6 that: ... were shipped on 8/6/2020 and are on their way to you! USPS tracking has 2 entries. (1) August 6, 2020, 2:40 pm Shipping Label Created, USPS Awaiting Item ... (2) August 6, 2020 Label Cancelled ... Today is Aug 13, and our plane is leaving the 16th. While messaging with Greg from covcare and being on hold, possibly forever, I checked out reviews. Ooops, bad! Afraid I fell for a scam :-(

I never would've ordered if I had know they are not accredited with BBB. I ordered Level 2 medical grade face masks with elastic around earlobes. Paid extra for expediated shipping. Was supposed to arrive in 4 to 5 days. Took 7 days and order was incorrect. No one will return my phone calls. Keep getting emails they'll call but never do. Just through money away and can't get them to fix their mistake. Save your money and don't buy anything from them. They don't even deserve 1 star

THIS IS A FRAUDULENT COMPANY. Received my purchase in about a week. 5 of the masks were completely defective. Contacted CovCare to get a replacement. They said that we had to ship the defective ones back first. Since this was the only option, we sent them back. CovCare never sent replacements nor issued a refund. CovCare no longer responds to our emails.

Do not do business with them. I paid extra for a speedy 3-4 delivery, that was over a month ago! I've contacted them and they have not given me a refund and I do not think I'll ever get my money back. Shame on them.