CovcareReviews of cov.care

I have placed two orders with Covcare and all they do is lie. They tell you they are going to ship you product in a given number of days and they never do. When yo make inquiries, you are told they will get back to you but they never do. This is a company that has no interest in customer care.

I placed an order for N95 masks 6 months ago and they sent gloves instead. Have not yet received a refund, despite multiple calls and emails. Buyer beware.

I've been waiting 2 months for my order to be shipped. I keep hearing, next week, next week, next week. They don't have a system to update customers on their orders. Very disappointed in their follow thru of orders.

A couple months ago I purchased 20 supposedly certified KN 95 mask’s. It took a while to receive them, but eventually they made it. The first thing I noticed is that they were imported and second they were all in one box stacked on top of each other. I pulled one out of the package and I noticed an extremely toxic smell. I specifically ordered this product because it identified no glue used in the making of the mask. I notified CovCare immediately and I was told I would be contacted and masks made in the USA would be sent to replace the ones that I receive (since they would not take returns). I even offered to ship them back at my expense. I never heard back from CovCare. I contacted them again last week and I was told that somebody would be in touch and again no response. I do not trust this company. They should retitle their name as “CovDontCare”.

Beware, not a reputable company. I ordered Covcare brand CE certified surgical masks as advertised in the website. Shipping charges were higher than usual. Received some unknown Chinese brand, non CE certified masks with the boxes damaged due to poor shipping. Contacted customer service for a return and refund as the product was not what I ordered, with pictures of the damaged boxes. Received a reply stating that their plant was in China with a discount code for future orders not addressing the real issue. Trying to get my money back through Paypal.

Terrible! Those of you who are still waiting for your masks, these do not fit the face. After spending 20 minutes on chat trying to get advice on fit, I ordered the ‘uni’ one, which leaves a huge gaping space beneath the chin and has a cheap, nonpliable metal nose piece that does not allow you to form a tight seal around the nose. I have a regular adult sized face and wear 3M N95 masks I had leftover from a paint job perfectly well. my husband also could not get them to form a seal around his face. Very disappointed. I can’t help but feel that we’ve been price gouged for an inadequate, cheaply-made product. Moreover, we relied on these and didn’t try to order any other masks in the meantime while patiently waiting for my masks (about 3 weeks). I am currently in the process of trying to get a refund and have called three times without being able to get through to anyone. As I said, terrible.

I never write reviews, positive or negative but this company is the worst. Ordered masks June 20, currently Sept 7th. They placate me on email contacts and continue to send unsolicited requests for new orders, but still have not produced $160.00 in masks.

I placed an order for 3 N95 masks on August 27th. I hoped to receive them prior to beginning school. I am a teacher and have underlying conditions. I paid for expedited delivery and they were supposed to ship within 4-5 days. It is now September 6th. I can't check on my order. I emailed the help desk and they responded saying it would be processed shortly and thanked me for my patience. Still, no shipment, yet they did charge my account. So far, I'm very disappointed. If they were unavailable, they should have just stated this and not charged my account.