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Coupana (coupana.com) has 75 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
Excellent
Internet & Software · San Francisco, California
Excellent
Internet & Software · San Francisco, California
Excellent
75 approved reviews, newest moderated first
Amanda N.
They stole my money! THIS COMPANY IS FRAUDULENT! Everyone who has fallen victim to them should file a report with the BBB. Their website needs to be taken down and the only way to do this is to notify the authorities. A report can be filled on the USA gov website under the FBI. Google: "Who do I report internet fraud to?"
Anahi C.
I was charged for two items since late October (cat bowls and lint catcher). Order was to be received in November. it is now January of the next year and NOTHING HAS BEEN RECEIVED. i emailed asking for refund got no reply. AVOID THEM!
Pauline J.
Ordered 2 cat bowls late October, didn't arrived so emailed them which got a response saying they would be in contact within a few days, never heard from them so emailed 3 more times...nothing ,zilch! Scammers, avoid like the plague, still advertising on Facebook....
Elberta L.
I ordered a miracle broom in November. Money was taken out of my account before item shipped. I have contacted them. I was told that they would contact me when my order shipped. They said there was no need to contact them again. I am not done with this. Want my money back. Do NOT order from this company!
Poetry B.
Crooks.. DO NOT ORDER FROM THIS COMPANY. Ordered 2 cat bowls in November. Took my money. No bowls. No response. I have now emailed them saying I am going to report them to Trading Standards, take legal action and also contact the Daily Mail. They don't even deserve a 1 star review. More like -10!!!
Stephanie
I ordered just one solar motion light and received an enthusiastic email from them. Six weeks later, the item has not been delivered. Their responses to my emails go nowhere, and when I click on links for help, it takes me to a shopping page. DO NOT BUY FROM THEM!
Gary S.
I bought 2 Guardian Torch solar lights-they were nowhere near like the ad brags.I asked several times over a month for a refund with nothing but automated responses.Here is there guarantee--WHAT A JOKE. Our policy is simple. You have 30 days from the date your order is marked is delivered to decide if you made an awesome decision. If you don't absolutely love your order, email us through our help center and you're refunded in full - and you keep it! If items in your order arrives broke or damaged, we'll send a replacement. No catches, no hoops to jump through and no questions asked. - CoupanaGuarantee™
Carol
DO NOT USE THIS COMPANY. Sadly none of the previous reviews were on here when I placed my order with them. Ordered in October and still haven’t arrived. They fail to respond to emails and when you try and track your order it takes you to a page selling hex lights. I paid through Amazon pay and have reported this company to them. Disgraceful behaviour and annoyed because I had to give them a star. They don’t even deserve a star.