CoupaReviews of coupa.com

They take your money and ignore you. No way of actually communicating with them and they do nothing but complicate an already simple process.

Do I need to say more ? Read Coupa's own statement about their service below: It's a complete nightmare of US Corporate gobbledegook. I have told my customers that use Coupa that I just don't want their business anymore because it is such a nightmare to get paid. Coupa’s cloud-native suite of Business Spend Management applications lets customers gain visibility and control over their spend and supply chains. Customers get an end-to-end process that helps drive collaboration across procurement, finance, treasury, compliance, and supply chain leaders to help their companies spend smarter, mitigate risk, deliver on ESG commitments, and improve resilience. A unified platform approach provides usability and flexibility, freeing up IT from customizations and complex integrations to help leaders deliver on these goals.

Every single time I use Coupa to sign up for payment from a client it drives me insane. It is illogical, full of errors and glitches, throws in US phone numbers to mess you up and - in short - deserves to be on a bonfire of its own. Today's special was the online chat bot decided to just flash before disappearing before I could choose one of problem types. AVOID AVOID AVOID

Absolutely a nightmare to use. Companies are using Coupa to make their vendors create their invoices for them so that they can save money on the bookkeeping side of all of this. It has literally taken me 6 Plus hours to set this account up. I still have not been able to make a invoice to my customer.

A client of mine is using them. They send you an email with a 48-hour time window to fill in their forms. The email comes from a donotreply address. The form requires you to fill in fields twice and when it comes to bank details they ask European bank holders for 9 character routing numbers, which some banks do not seem to have (they do have 8-11 character BIC numbers which you are expected to provide as well). This is a terrible service. If you want to keep your service providers friendly, then do not expose them to Coupa. They are terrible.

A client of mine began using Coupa. Prior to, my client always paid on time. Services never needed any type of cancellation or interruption from our side. (Emergency service operations) Coupa issues: Poorly trained staff. I’m constantly calling their technical team to initiate trouble shooting with invoices. The only time I was able to reach someone they gave me the wrong instructions, which had caused all invoices to be voided. I send my client an invoice. It then gets uploaded to coupa which then needs approval from my client afterwards. Once approved I get resent the purchase order to re submit it again with an invoice number we already submitted through our own in house invoicing system. Why? I am the owner of a smaller business, therefore I do all the paper work and the actual work orders. I have had to hire accounting help to handle requests from invoices and account balancing that have not been paid in nearly a year. I’ve been thanked by the staff of my client for doing outstanding work. Which is why I believe this isn’t as much my clients billing issue as it is Coupas. However I have spoken to the client several times and although they remain responsive nothing transpired. I’ve spoken to other vendors with the same issues I’m having at the same site regarding the billing. I don’t have the time for double billing. From this point on, I will be charging an additional 30 minutes labor onto each invoice to accommodate said time.

It was time consuming and frustrating. There was an error in the bank account number and when I went back to change it, I couldn't! I asked for help, the answer I got was, I had to ask the customer to change it for me. Uhh, that didn't happen! Now I still have to wait for my auto pay to get rejected and then a check is mailed. Ugh!

Probably the buggiest website i've ever used. Wasted a lot of time for no reason. Support are prompt though...