Couchsurfing is listed under Activities & Tours.
Couchsurfing (couchsurfing.com) has 815 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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FK
The app is very very very dangerous! It allows sexual harassment and when you expose to couchsurfing Team what is really going on behind the scene, they do even take the time to answer to you! Be very very careful if you decide to use this app!
Marcelo
Aparte de decir que couchsurfing ha variado muchísimo de unos años ahora, primero porque entró un montón de gente que busca sólo alojamiento gratis y no el espíritu de la app que era conocer y hacer amigos en los lugares que visitabas, sino también, porque sin previo aviso empezaron a cobrar un servicio que era gratuito, el cual justamente podrían haberle cobrado a los nuevos o a los que nunca reciben a nadie, pero no a los que llevamos años y menos a quienes alojamos 10 personas por 1 vez que nosotros pedimos alojamiento. Además de eso, mi mayor molestia es ahora porque me suspendieron mi cuenta mientras "investigaban", pues supuestamente un huésped había hecho un reclamo contra mi cuando los últimos huéspedes que había tenido, todos me habían dejado referencias positivas (tengo 99 referencias y todas positivas). Entiendo que quieran cuidar la privacidad de la víctima, según dijeron, pero nunca me quisieron decir exactamente de qué se me acusaba, que pienso es lo mínimo de cortesía hacia el acusado y sobretodo para alguien como yo que tengo un récord impecable Para más, supuestamente se habían puesto un mes para investigar, y a las tres semanas me reanudaron la cuenta sin dar una explicación, sin pedir disculpas ni una compensación por las molestias, pues tengo pagado un año y perdí tres semanas de ese pago. Me gustaría saber, ahora que se dieron cuenta que la acusación era falsa, quien supuestamente hizo esa acusación y que medidas tomaron contra esa persona, pues hacer una acusación falsa es grave también, pero couchsurfing no contesta nada de nada. Realmente dejó de ser la excelente app que era antiguamente
Oren A.
Forgot to cancel the yearly subscription even though im not using the services at all and they wouldn't refund me.
aaron L.
Stolen money from me even after I tried to stop them by sending emails saying I don’t not have access to the account, I have adhd and struggle with computers and they still took money from me. Absolute disgusting ethics of a company originally designed to help homeless people now it’s creating homelessness
Domantas J.
Fell for the same trap as most other people. Added card details without realising I would be charged 51 pounds for lifetime verification. This is in contrast to other websites where ID verification can be done with a debit card without charge. Really disappointing.
Sam
After using the site for a year (and paying for it), the company deactivated my account out of the blue as I had used an account with a different email address previously. They were aware of this a year earlier when they mistakenly charged me twice for both accounts. Now they have stopped responding - terrible customer experience.
Rémi T.
Have been scammed like many others during the "account verification" process. They are totally obscure. I thought they would take my bank account IBAN as a simple way to certify my identity. Instead, they charged me 56€ but at no time declared I would pay this amount. They do not refund. TOTAL SCAM! And since Covid, completely useless. Very hard to find hosts!
Ellen R.
I recommend everyone to bojkot couchsurfing. They asked me to verify my account using my debit card. So I did, but nothing happened. So I tried verifying my account again. After that I notiser that they had charged me 120 dollars for a lifetime verification. That was not something they were at all clear about. Plus that I got charged twice. No refunds they say and after that they stopped responding to my email.
