CouchsurfingReviews of couchsurfing.com

They charged me 56 euros for a lifetime verification when the service was free and shortly after, they started to charge for subscriptions and this totally blocked my access to the site, preventing me from using the service I paid for. I think they can change their policies and start to charge a subscription at any time, but when you sell a lifetime service and after that introduce a limitation to access this service (in this case, a new subscription policy), you have to refund those who paid for the previous service and don’t want to pay for a subscription. It’s a matter of law and respect for the customer. I'm going to take legal action and advise everyone to do the same.

The experience matches all the other reviews here, site is useless and full of unethical practices to get your credit card and the money.

Unfortunately CS has gone down the wrong path over the years, especially due to the new payment-review system and the screening of profiles. I've experienced during my travels different situations, from good to bad ones, but it worked and I also really found really helpful people who offered a tour of their town and a bed for the night, especially when hostels were overbooked and I didn't have any other options. Later there was CS for android, or eventually the app for hanging out and even there I noticed how far was the original concept. Only people who were looking for a partner, guys who basically ignored me just for being a male, drunk girls for one night-stand. Indeed sad and after that I gave up and I prefer to book my rooms/hostels way in advance and eventually ask on a forum if someone wants to hangout. Bewelcome and similar sites are a 2nd choice and I see only people asking to host them because they're too lazy for booking a room and want to save money. I understand that in these hard times, but first people should look for an option and eventually ask help in case other things weren't available.

Robo!! He pagado 3 veces la cuota anual y no me dan el servicio. Les mandas emails y ni contestan. Están estafando q las personas!!

It’s a pity that corporate greed just kills another good concept. Deceiving people into paying a verification and using ransomware tactics to be able to access ones account again

Like everyone else, I was scammed. Couchsurfing.com used to be a wonderful community and website when I used it 13 years ago. I thought I was returning to that good community, but my old account was gone so I signed up again. And then I clicked to verify, they asked for my credit card. There was no indication of a charge. I thought it was just to verify my identity. But then, BAM, £51 were taken off of me. I tried to contact them for a refund, but their policy is no refunds. Because I made the charge on my debit card, I may be SOL. But I'm gonna try to get it back. I'm willing to fill out a police report if I need to. bewelcome.org seems to be the new place to go that is actually good. I haven't tried it myself, but two people have recommended it to me.

Pre-Pandemic it was ok only few bad experiences but mostly good. Recently I wanted to be active and then they ask for payment, ok I paid then realized it’s totally different website now, help/support phone number removed and emails they take ages to reply in a robotic way! Meanwhile it’s full of freaks and those can write about you Bad stuff & ruin your reputation. Even when you never hosted yet and just met. Sad.

I have had an account which is maybe 10 years old. And I have had great reviews from people all around the world. They have had a very bad system from the very beginning, I am also software developer and their mobile app is always problematic on hangouts. And even I make purchase on mobile, it did not accept my subscription and when I make purchase on web it did accept and I realize that it gets payment for both of the application under the same account next month :D I have written to them. Their great support, even I assume they earn millions of dollars since it is payment driven platform, they could fix it in two weeks. And two days earlier I have realised that they get me deactivated, when I login to my account, it displays that please write to support but when I write to them they have replied that they can not explain the reason due to the privacy :D So why I should write them, just to read this? It is the worst joke of all my lifetime. And I request them to explain why I break their terms of violation, everyday gangs are fighting in the streets in today's world, I am 38 but never been to police station because of any guilty. I think that is what they are not happy about, therefore they deleted my account. Please explain my guilty and get me ashamed instead of reading this comment. And also they cancel your profile for nothing but I have yearly subscription just a few months ago I have done. Is not it unfair that they keep my money. Just tell me any shop in any where in the world, they cancel your subscription but keep your money. Maybe Hitler or Mussolini but I guess noone else.