CouchsurfingReviews of couchsurfing.com

When I logged in to Couchsurfing after a long while, I was offered to get verified through my credit card. My first impression was that it's like other websites that charge you for a small amount (something like 1$) and then refund it, after for example, you enter the small amount you received. the process works like that more or less in online platforms. But later on, I noticed that I was charged 56 euros! "Verification" and "charging" are two different concepts, and the message is a bit misleading and unclear. When I wrote to them immediately and asked for a refund, they replied that it was a one-time payment for life verification. I didn't understand what they had verified and how they justified that cost. Did they verify my identity, background etc? The answer is no! I guess this site with such misleading behaviour should be categorized as scam.

BAD POLICY. I feel cheated. As I signed In to couchsurfing I was told to write my creditcard info and pay minimi 2,50€. I pressed the picture with this small amount. I was taken to a page whit card info to be filled BUT suddenly there red with this veeery small lettered text about lifetimemembership that costs like 60€. I DID NOT CHOOCE this option, but due to misleading infopolicy I was charged this money from my account. I think this is very bad way to make people pay. CHANGE THIS please.

What once was an amazing platform, downgraded themselves as being a scamming artist for scamming me out 56 euros out of my pocket. Hope you are happy with it guys!

In a time where cooling-off periods and transparency are common practices, it's surprising that I wasn't given any prior notice of the impending charge. This departure from what I've come to expect from Couchsurfing makes it seem like profit has taken precedence over community support.

They ask for you CC details for "verification" but small letters make you agree to an annual subscription and they immediately deduct this. No refund after getting in touch. Contact your credit company for the refund!

My "profile has been removed due to a Terms of Use violation", so the support says. They did't proactively tell, no, I had to ask them by email what has happened. They first forwarded my request to a "specialist who will get back ... as soon as possible" and then they told me, I had violated their terms and "that is all the information we can provide due to privacy reasons". So they claim that I have violated the terms, but they cannot prove it. When I asked about where, when, with what action I violated anything, they did not respond any more. To be clear: Violations happen and it is good that they try to ban people for that, but not being able to tell you how you did the violation, is called arbitrariness and censorship. In that case, they even don't have a virtual householder's right, at least German judicature says they don't. They then refunded me 2.89 EUR which is a joke to the "verification" fee and all the time that I invested into writing to travellers and hosts, where in 95% of cases people do not respond and about 50% respond when you remind them of their antisocial behaviour. Because not responding to a friendly message while you can is not social. I am close to calling Couchsurfing professional fraudsters.

I registered because I was really struggling to find accommodation in Australia. I create my profile, and I see that you have better luck by checking your email or your phone number, there are only two options. I click on the phone, and I am asked for my bank details in addition to the number. I told myself that it was to check more and that this was definitely a serious site. I validated, and suddenly I noticed that there is a third button for payment. My bank did not need to validate and they took €56 from me without it being indicated. I immediately contacted customer service, they did not want to know anything despite the law which protects consumers. They haven't responded to me since. Plus on couchsurfing only men who don't seem serious, I didn't find what I was looking for and what's more I was scammed out of €56.

i was also scammed by couchsurfing payments. deleted my account, they kept the prenumeration on stripe. contacted support which asked me for a bunch of information i mostly already had provided, then had the nerve to say that cancelled accounts don't get charged. yeah, how come you are charging me anyways? it is in my account balance! instructed my bank to deny payment to couch suffering.