CouchsurfingReviews of couchsurfing.com

I was charged approximately €70 for a lifetime verification on Couchsurfing that I never intended to purchase. On December 21, I clicked on what I believed was a normal, free verification step, as is common on many websites. At no point was it clear to me that this was a paid lifetime service. When I realized that a payment was being processed, I immediately closed the payment window using the cancel/close option at the top right. Despite this, the payment went through. I contacted Couchsurfing immediately through their official support channel and explained clearly that the charge was unintentional and that I had tried to cancel the process. The customer service representative replied that nothing could be done and that a refund was not possible, referring to their terms and conditions. I contacted them again several times, insisting that I never intended to make this purchase, but I received the same refusal each time. I believe this charge was made without my informed consent, and the refusal to refund an unintentional payment for a digital service is unfair and misleading.

My account was suddenly blocked without any explanation or warning, even though I had paid for one year's verification. Very few active users remain. The platform feels completely dead compared to what Couchsurfing used to be. I strongly advise against subscribing.

Watch the documentary ' bad host; couchsurfing predator ' Stay safe

Another couchsurfer left me a review exposing personally sensitive information such as medical conditions and they refuse to remove it.

ehrlich ist- sie haben abgebucht ohne vorherigen Kontakt, Info, Mitgliedschaft, Rechnung oder irgendetwas ähnliches. Eine typische Falle ist das, mit einem Klick im Endeffekt ein Abo abzuschließen, statt testen zu lassen, ob die App überhaupt Nutzer hat. So kann das nicht wachsen! mit hinterhältigen Abo-Fallen kann sowas niemals wachsen. Finger weg

En 2025, ce site semble mort et inutile : impossible de trouver un hôte pour être hébergé malgré plusieurs dizaines de demandes. Bref, ca ne vaut vraiment pas le coup de payer 6 euros de suscription par mois, pour un service inexistant! Complètement Nul !

I can confirm the sneaky verification charges which seems like a sc7m. At no point through the 'vetification' the amount charges is clearly stated. Luckily I paid through Payal and recovered the charge. Cancelled the subscription straight away! Couchsurfing, if you are reading this hope you are ashamed of treating potential hosts with complete contempt. I wrote to Paypal and asked why they allow Couchsurfing to collect such charges.

Buyer beware! Couchsurfing used to be run as a free playform. Now a subscription service which is low cost. Where they screw people is with their wording and with their "verification of payment method". You would think verifying your payment method is just a means of ensuring your payment matches your information...name address etc. Nope. They charge you $80 for it and you literally get nothing in return for that. It's not clear when you do it that it's going to cost you. And when you ask for a refund they say it was a financial contribution therefore can't be refunded. Your membership is also a financial contribution, so if they keep auto billing you because you forget, or you decide you are unhappy with the site or service, you have no recourse because they word it as a financial contribution. It's absolutely predatory as a corporation. If they do this to you please make an official complaint to better business bureau, the FTC and your credit card company or PayPal if you paid through them.