DEE P.
I took my vehicle in for a transmission…
I took my vehicle in for a transmission check. I was told the repair was 4k. I told Bill I probably won't move forward with the repair. They were polite and patient while I made my decision. I told them I would sell the vehicle. Once I picked up the vehicle, to take directly to be sold that's when the shift occurred. They left SEVERAL screws in the cup holder area, large rusted looking parts on the floor in the vehicle it was HORRIBLE. Why would a business take apart pieces of the vehicle and not put them back together after the owner decided not to move forward with the repair? I truly don't understand. If I took my vehicle to the dealership, Goodyear, any repair shop I don't expect large parts and screws to be left in the vehicle when I pick it up if I opted to not move forward with repairs. I told them I was selling the vehicle the day I picked it up obviously I needed it to look as pristine as when I brought it in. The way they left my vehicle was horrible, unprofessional and Bad Business I'm very disappointed.. If I could attach the photos I would... I won't be taking another vehicle to them.
Response from Cottman of WaldorfMar 14, 2018
Ms. Price, We are sorry that you feel that we were unprofessional. Your vehicle was towed to us from another shop to diagnose the transmission problem. Our 21 point inspection does not require taking things apart. We check the fluids, scan the system, drive the vehicle (if possible) and perform a lift check in order to do a visual inspection. Please help us learn more about this by sending an email to [email protected] Respectfully, Cottman of Waldorf



