PG
CarCare To Go is an awful company…
CarCare To Go is an awful company that has successfully used the offer of a cheap first service to artificially inflate their reviews. Do not trust the reviews. If you need a simple oil change, by all means take advantage of the low cost offer. However, if you need any kind of real service on your car save yourself a lot of time and frustration and go anywhere else! Over the course of two weeks they took my car to fix an AC issue two different times. Both times after selling me on other minor work to be done they called back to say their AC equipment had "just broken down." The first time I believed them and wrote it off as bad luck. The second time I straight up caught them in the lie because it was a different person who didn't realize I had just had the car there the week prior. I explained that I knew he was lying and gave ample opportunity to acknowledge they had lied and make it right. Instead, they doubled down and acted like a five year old caught lying. I even held off on negative reviews after being promised the general manager would call me the next time he was in the office. Another lie with that call never coming. I am forgiving of many things when it comes to businesses, but knowingly lying isn't one of them. And on top of that the fact that it was multiple people over multiple interactions shows that lying is a systemic and intentional part of their business culture. Especially in a business where most customers have to trust their mechanic's advice because they don't know cars it is shocking that they choose to conduct business this way. No matter how convenient they are I would never consider using CareCar To Go again and hope that anyone thinking about using them goes beyond the deceitful reviews and thinks again. Trust me it will save you major frustration later.