Cottman of NorfolkReviews of cottmanofnorfolk.com

After worrying about how much and how long I it would take someone to repair my transmission. I shopped around and got a few quotes from shops over the phone and in person. I have always been skeptical about where I take my vehicle. Due to their not being many honest auto repair shops. That will actually be honest with you and tell you what’s actually wrong with tour car most shops try to upsell you and suggest many other things rather then what you bring it in for My transmission was not shifting properly and making a. Ticking sound. Long story short I dropped my vehicle to get diagnosed one afternoon. Close to their closing time. Customer service was amazing they informed me that they will handle in the morning. I was thinking this would take weeks and cost a mortgage payment. But I actually received a call mid day. Explaining they may have had the fix. And at a reasonable cost. Before the end of the day my vehicle was fixed. Not only was it fixed. They fixed the actual problem and I did not have to buy or rebuild my whole transmission. Most places would just rebuild or recommend a new These guys are awesome. Amazing and honest. And I will be bringing my vehicle there from now on.

Anyone can come on the web and write a bad review about a company, I’m not going to do that I’ll Just tell you my story and you can decide for yourself. My truck was sent to Cottman’s by Triple A to have the right front axle seal replaced. ( Triple A doesn’t do that kind of work ) well Cottman looked my truck over and decided it wasn’t the axle seal it was the differential vacuum canister was leaking now I’ve been under my truck and never saw a leak from there also I am always looking under my truck for any kind of leaks. ( being an older truck just like to keep up on things ) now when they did this repair I knew that wasn’t the problem with the axle ( the canister they replaced is about a foot and a half to two feet away from the axle) their is no way the fluid could get to the axle ) well when I told the guy this he said oh yes that was the problem and for me to just drive it for a couple of days to see and if it wasn’t the problem just bring it back and they would take care of it. Now they charged me $110.00 for a repair I didn’t need and didn’t ask for and now refuse to refund my money. The lady behind the counter was rude and nasty and couldn’t believe I was asking for my money back and now they had to replace the axle seal like what it was first bought to them to do. I will never go to that place again and if you’re thinking of having any work done there, don’t do it! Run fast away from there and don’t look back.

I had a wonderful experience at Cottmans I will be a repeat customer thank you again

experts, courteous and very helpful, reasonably priced. highly recommended.

I live in Northern Va and they were recommended to me by a local business after my transmission failed on a trip to Va Beach. They gave me an excellent price, did a few extras why they had my car and were more than helpful with any concerns I had. Bob and Cindy knew I was in a tight spot and came through for me big time. Wish they were closer. I would use them for any car care needs I may have!

Excellent service all around

friendly, honest service. Will return for any further repairs needed.

Took truck in due to shimmy. Pulled the drive shift, balanced and replaced u-joints. Shimmy is gone. Thanks Cottman!