G. A. P.
I recommend Cottman of Columbia
I brought my car to Cottman of Columbia for a diagnostic check of the transmission because it was intermittently acting strangely. They tested drove it and did what tests they could without opening up the transmission. After an inspection and test drive, the service advisor said the transmission looked and seemed to be acting normally. From what I described as the intermittent problem, he had an idea that the problem was a sticky valve. He couldn't be 100% sure unless he opened up the transmission. He explained a couple of processes they might have to go through and gave me the approximate costs of each process. He also said I might be OK with driving it some more to see it didn't again. He didn't pressure me to have any work done and said if it ever did happen again, I could bring it back and the cost of the diagnosis check would be subtracted from any repair work. I thought that was unusual, but a commendable way to do business. If I ever have a problem, I will certainly go back to Cottman.
Response from Cottman of ColumbiaFeb 6, 2018
We appreciate your feedback and are glad that you trust us with all of your automotive needs. We pride our self in giving all the facts to the customer and letting them decide on the repairs. We always aim to get you back on the road safely. Thank you so much for choosing us.


