Absolutely horrible. The reason they might be cheaper is because there is absolutely NO POSSIBLE WAY TO TALK TO A LIVE PERSON. I tried for three weeks to contact them using their online form. I begged for them to reply. Their website wasn't working for me to place my needed order that I couldn't go a day without. After receiving a survey about my experience and filling it out about their awful service they finally sent me an email and said it was fixed and that I could now order. I replied that it was too late because I needed my prescription by the next day and asked them to ship it out overnight. I never got a response. Absolutely horrible experience with them.
DM
David M.
Just horrible. And not any cheaper.
Wow. Where to begin. To order meds online from Mark Cuban Cost Plus, everyone is given a ‘Prescription Manager’ page. When it came time for me to do a refill (45 days after previous refill on a 90 day prescription), I went to my Prescription Manager page and it informed me that my prescriptions were being refilled and I could not go to the next step and place on order. Ok, seemed strange as I didn’t place an order, but ok. This being a no-frills pharmacy that doesn’t even list their phone number anywhere I assumed my meds would show up. Fast forward 40 days and my meds are running out, I went online and my prescription manager still shows that it’s being filled. At this point I’m nervous about not getting my meds in time. (My meds allow me to urinate.) I found a phone number, called and was told something to the effect that my prescription manager page was corrupt which is why I couldn’t place an order. The person on the call did something, told me to refresh the page at which point I was able to place the order. I immediately placed the order and requested expedited shipping, which was extra. This pharmacy claims it takes three days to fill the order and then the order is shipped out, so I figure 5-6 days and I should receive it. After six days, the order still had not shipped out. So I called and talked to someone else who assured my it was indeed being filled and should ship out soon. I said I wanted to cancel the order since it hadn’t been filled yet, and the person said it was too late. No wanting to miss out on the chance to urinate, I went and got the prescription filled at CVS and got my meds in an hour. I finally received my meds from Mark Cuban Cost Plus after a couple of weeks. When they came in, one bottle had spilled out, capsules opened up and the meds were contaminated. At this point I call back and request a refund. They told me I could not get a refund, and transferred me to someone at their pharmacy, who then tell me to return the meds in the same envelope to the same address listed on the bottle for a refund. So I did that. In the meantime, this is all sounding fishy to me, so I dispute the charge on my credit card. After several weeks, the credit card company denies the dispute and returns the charge to my card. Incensed, I call the credit card company who informs me their investigation may need more information. I called Mark Cuban Cost Plus to ask for a refund again. Again I was informed I could not get a refund and that all they could do is send out replacement meds. I demanded to speak to a supervisor, was put on hold, then told that the supervisor had authorized a refund. I was asked if I still wanted to speak to a supervisor, I said yes. When the supervisor came on, I was told that I could not get a refund because I had disputed the charge on my credit card, that the issue was now with the bank. I will NEVER, EVER use this pharmacy EVER again. By the way, I originally used Mark Cuban Cost Plus because of the price. When I used CVS, the price with insurance was only $1.10 per month. So there really is no benefit to using Mark Cuban Cost Plus anymore, as it is cheaper through CVS.
CD
Carole D. R.
I am a super senior who has been trying…
I am a super senior who has been trying for three days to sign up. I am pretty savvy on the computer, however, this site won't let me on. I even had someone who is already signed up and we couldn't. I was told my telephone number was invalid. Tried using a different email, didn't like that.
Carole Robinson
CB
Caslon B.
Unreliable
Unreliable, very inconsistent processing and shipping, no customer service, not for any drug you need unless you can order a month in advance
OC
Olga C.
Don't Do It
While their prices are better, they don't ship the refills on time (ordered August 23, just got word it is arriving next week on September 19). Meanwhile, there is no support team available, no calls accepted, and you can't cancel. I had my doctor re-route my prescription to my local pharmacy, but I couldn't cancel the CostPlus order. Way too much drama to outweigh any savings. Switching back to local.
KS
Karin S.
No customer service
I cannot refill my prescription. The website says there are refills available, but I can't order them. There is a mistake on the account on the prescription details that changed since my last refill. I have emailed several times as directed and called the phone number provided over the course of a month. No one responds or answers the phone.
NS
Nathan S.
extreme delay, no communication, out of medication, experiencing withdrawal
In the past they have been ok, not fast, but not super terrible before now. But this time I have run out of medication and they have not only not delivered my medication they haven't even even filled the prescription 2 weeks after it was ordered with no notification other than immediately after it was ordered that they had received the order.
Had previously recommended to my psychiatrist as an option for other patients. Will definitely be changing that recommendation to an avoid at all costs.
HD
Ho D.
Takes forever
Takes forever. Received an email saying there was an unspecified "issue" with my order. No details whatsoever. Out of stock? Payment issue problem? Delivery delay? Give me something. Depending on the problem I may want to cancel and go somewhere else. I'm aware of incidents where people wait months!? There is ZERO customer service. The contact info section says individual responses cannot be given because it would drive up costs. Why have contact info then. I will continue to wait because I am committed now but my refills will go somewhere else. The price seems low but now I question the authenticity and quality of the drugs. To me the nonexistent customer service is not worth it. Fortunately my life does not depend on this scrip
