Their system has become a joke. It routinely does not receive the prescriptions for my cancer drugs. My doctor sent this multiple times over the last month and no response. Can’t order the drugs. This happened before as well. You can’t speak with a person. The ChatBot is useless, and emails go to a black hole. This greatly increases my stress which is very bad for my cancer. And now I am out of the drug I need with no help from the Mark Cuban drug show. I used to like it and recommended to everyone. But it’s broken now and my advice is the opposite
CH
Carol Heiser R.
Prices Not Worth It
The prices are enticing but the lack of customer service is not worth it. I had two daily, important medications delayed significantly which caused me to feel very ill until my local pharmacy was able to dispense it emergently.
JB
Josh B.
I ran out of an important medication
I ran out of an important medication. Because the shipping got delayed by the United States Postal Service. I told them I was out for a couple of days. They said they sent an emergency request in over 24 hours later. The request is still under review. And it's coming to the weekend if you need this medication. For protecting your life, I would by at some place sounds, I would not deal with mark Cuban pharmacy if you can wait for the medication that it's not life threatening. They may be okay to use, but it's not worth the aggravation
JO
John
Ran out of medication waiting for delivery
Positives: I did not have trouble talking to a human being, so long as I called in their customer service hours (Mon-Fri 6am-6pm Pacific). I called at 6:05am and spoke to someone without waiting on hold. My medication is significantly cheaper through Cost Plus, but it doesn't count toward my insurance deductible, so I'm not sure if the math works in my favor or not.
Negatives: As many others have said, prescriptions aren't reliably delivered. Which is a big problem when you are dependent on your medication daily.
All their timeframe commitments are based on business days. Apparently, they don't work on weekends. So plan on losing a couple of days right there.
They don't process within 24 hours. Processing will take at least a couple of days, and possibly longer.
They don't offer overnight shipping. Their "expedited" shipping costs extra. It runs through USPS, and takes 3-5 business days.
So an "expedited" order takes at least one calendar week, and possibly 1.5 weeks.
In my case, my "expedited" order was lost in the mail. So I ran out of my medication. They said their policy is that a medication must be lost by USPS for at least 5 business days before they will consider reprocessing. Presumably, reprocessing will take at least another week, and possibly longer.
I have no idea when my medication will actually arrive, so now I have to get ahold of my doctor, put in a prescription to my local pharmacy, and pick it up today.
It's hard to recommend Cost Plus, even with the cheaper price.
JT
Jay T.
Very hard to get refills
Very hard to get refills. Great prices but not worth my time. Should have a number to call in like other pharmacies. NO OPTION for AUTO FILL. Wasted 40 minutes and still no refill can be ordered. Had to change pw each time I go to their website. Terrible experience. NO Option to talk with a rep...
JG
Jens G.
Don't expect your money back.
I ordered a medication on a Friday morning and paid an extra $15 for expedited shipping expecting the medicine to ship that day and hopefully arrive on Monday. I had expedited the shipping on this because I was taking this medication on a trip to Nepal and was leaving the country later that week. When the medication didn't arrive on Monday I called Cost Plus and first asked them to overnight my order so it would arrive on Tuesday. I was told that it was not possible to overnight ship my order. At that point I asked them to cancel my order because it would not arrive in time to help me and said I would get it somewhere in town. They said they would cancel the order and refund my money. Later on Monday I was able to obtain the medicine at my local pharmacy, which incidentally cost $60 instead of $221 from Cost Plus. I received an email from Cost Plus contradicting what I had heard from the customer service agent on the phone about my refund saying that although the medication had not shipped, they were too late in the process to refund my money. I called the Cost Plus and again told them that I had obtained the medicine elsewhere and no longer needed it from them and again requested a refund instead. Rather than refund my money at my request at that time, Cost Plus then overnighted the prescription (which they had told me was not possible), even though I had repeatedly told them I no longer needed it before they had shipped my order. I believe they shipped my order despite our conversations simply to get them themselves off the hook for refunding my money. After 4 hours on customer service trying to get a hold of a supervisor, she informed me that they were too late in the process to give me a refund and that it was already on its way. She still refused to refund my $221 because they said I could not return the medication.. even though it was still in its original packaging from them and unopened. The tone of the entire conversation was rude and unhelpful. I ended up hanging up because we were talking in circles and I was wasting my time. I have since refused delivery on the medication from Cost Plus and filed a dispute with my credit card to get my money back, but I'm not holding out too much hope.
In general, this is supposed to be a public service company. I am an elementary school teacher that lives on a paycheck to paycheck budget. It would have been very easy for them to make this right and refund my money and they probably would have kept me as a customer. There's a right way and a wrong way to treat people and customers, and this was the wrong way. My interaction with the supervisor was rude and unhelpful. Cost Plus did everything in their power to not refund my money. I sure hope Mark Cuban needs the $221 more than I do, because I just lost a week's grocery budget and a whole bunch of my time for nothing. Do better.
MR
Michael R.
Buyer Beware
Buyer Beware!
A great concept but a failed delivery, in every sense of the word. I paid an extra $15 to have an expedited prescription delivery. They received the order almost a week ago and they have not filled the order yet. Still says “shipping soon”.
It wouldn’t be as big a deal if it weren’t that they are responsible for getting sometimes life saving medications to people. The last time this happened to me I wound up in the hospital after 5 days of no meds. Took my last pills this morning and can only hope that they ship it out today. I’m done with Cost Plus Drugs. Never again.
P.S. I don’t leave 1 star reviews but in this case, I think it’s important for potential customers to understand what they are dealing with.
MI
Mike
FORGET THIS PLACE
FORGET THIS PLACE! GET YOUR SCRIPTS FILLED ELSEWHERE
This website NEVER since day one of signing up online last year, has EVER had the particular prescriptions I need which have been on the market for years now. Metoprolol, Atorvastatin and Atovaquone your website claims you carry, but when a script is submitted from a physician, you don't carry it? What a lame A$$ excuse for prescription savings. Closing my account. What a disgrace and complete waste of MY time!
"Your customers can tell you the things that are broken and how they want to be made happy. Listen to them. Make them happy. But don't rely on them to create the future road map for your product or service. That's your job".
Mark Cuban
