costplusdrugs.comReviews of costplusdrugs.com

I have been a long time user of cost plus drugs. They have saved me a lot of money over the years. But I have found in the recent past that the customer service and the receipt of doctors prescriptions has severely been impacted by a lack of customer interface. I tried four times to contact cost plus. - I could not get an answer and there is no one to talk to. I got to a point where I needed to get medicines that had been ordered. I could talk to no one and I got no answers. I’m very disappointed at the responsiveness. The real problem is the headquarters telephone number for cost plus in Dallas actually puts you in a communications loop with no end.. I had to get my medicine elsewhere. Too bad.

Been trying to order a prescription from them for over a month. My dic sent them my scrip as I've seen the fax report, and nothing has happened. Messaged them a couple times and got no response. So I called them a couple days ago and was told they'd be getting back to me within 24 hours. They've not done so. Unless you have no other option, avoid this company like the plague!

Mark Cuban needs to fix the many issues this company has. Almost impossible to speak with a live person so you have to send an email that can take days for a response going back and forth. Then they mail the RX and the tracking number CANNOT be listed and it comes off as google error. RX was sent in 7-8-25 and today 7-19-25 I still have no RX. Granted the price is right but if you need faster this is NOT an option.

Only runs on an automated system. My doctor requires a phone number and address, but contacting them did not yield these results. Instead they directed me towards a fact that did not contain the information requested. How hard is it to let someone know your mailing address and phone number? Stupid

Awlful customer service!! You can't even speak to someone!! I'm trying to change my password and it's not working!!! I didn't want to use them in the first place but I can't get the drug I need anyother way!!!

Screwed every up, terrible service!

I personally know two people who've had a good experience with Cost Plus. If you try them, go into it knowing it will require a lot of your time to get the order right, that it will probably take a minimum of two weeks to get meds (not a huge deal if you know that ahead of time), and that you might end up with the wrong prescription in the end anyway. Have a backup plan. I was sent the wrong meds and had to go elsewhere after weeks of hassle. I did understand going in that it was a gamble that might or might not pay off. I really like the idea of this company, but I'm not sure it's quite ready to handle the demand.

The website stated that my prescription would be $88. I was shocked when my cart read $191. Now I have to start the process of switching back to my previous pharmacy.