costplusdrugs.comReviews of costplusdrugs.com

I admire the ambition of Mark Cuban to provide people the opportunity to purchase needed prescriptions at a greatly reduced price. If you have prescriptions that are filled on a regular basis, CostPlusDrugs.com is the way to go. BUT... If you have a one-time prescription, go elsewhere. This was my case, but I wanted to give CostPlusDrugs a try. I no longer need any regular prescriptions (thank you Keto/Carnivore lifestyle). I recently had two prescriptions that needed to be filled once or twice. Below is the timeline of events: April 4 (Thursday) - Doctor's appointment. Prescriptions sent electronically to CostPlusDrugs. I checked my account later that day and saw the prescriptions were on file. I pay along with expedited shipping (3-5 days), an extra $15. In the following days, no contact, no emails, nothing. April 8 (Monday) - Order is still listed as "being filled".April 9 - I send a message to cancel the order. I received a confirmation of my submission.April 10 - I send another message to cancel. I received an email that a cancellation had been submitted without a guarantee. If cancelled, I would be fully refunded. April 11 - I send a third request to cancel. Around noon, I receive an email that the order has already been shipped. I was provided a tracking number, but I do not know if it is USPS, USP, FedEx, or DHL. I attempted to determine, but no tracking information was available. April 12 - Received email with tracking number (with delivery by USPS). April 15 - Received medicine. It took 11 days since the order date to receive the prescriptions with expedited shipping. Email replies are slow.Cancellation is only feasible through their "contact us" link. Prescription #1 CostPlusDrugs - $ 12.54GoodRx at Walgreens - $ 14.66(Tom Thumb, Albertsons, Sam's Club, HEB - slightly over $30) Prescription #2CostPlusDrugs - $ 7.70 GoodRx at Walgreens - $ 4.47(Walmart - $27; most others around $15-21)

I hate to drop these stars bc I applaud what Cuban is trying to do. Have had good experiences until now. But this time something didn’t gel between my dr and the system and biggest issue is that there isn’t a customer service lifeline that is set up to be effective between patient and company. No one to speak with,& no one seems to have an understanding of how the right hand should work with the left. PLEASE correct this bc we really need this service badly. Thank you Mr. Cuban, but help.

To echo what others have said… Great prices, as in 90% cheaper than local pharmacies for one particular medication of mine. They used to ship from Brooklyn, and the turnaround was very fast. Things have changed. Here’s a recent example: 12/6: doctor sent in a refill 12/7: cost plus emails me - the drug is out of stock! 12/11: cost plus emails me - order shipping soon! 12/18: medicine received If you have critical prescriptions that keep you alive, I suggest ordering well in advance or filling them somewhere else until cost plus figures this out.

Prescription sent over a week ago and they are still filling?! On hold with customer service for over an hour and still nothing. This company is horrible and will never use them again.