Costa SunglassesReviews of costadelmar.com

The customer service is terrible. Over an hour on hold the first time, about 25 minutes the 2nd time. Then I get to call back again evidently to possibly select from a limited selection to replace my glasses that wereuner warentee. They may stand behind their brand but what a hassle. The customer service reps were helpful and pleasant, but the hoops you need to jump through are ridiculous. The policies need to be fixed or I'm finished with Costa. They discontinued my style so they told me to pick from one other style? Evidently there are only certain glasses you can choose from after the pair you paid $250 for is defective.

I sent a pair of glasses in to be repaired. They said they would replace them. I was told 5-7 days they would be shipped. I have been waiting 28 days now and was told it would be another 4 weeks before they would ship them. TERRIBLE CUSTOMER SERVICE!

Worst customer service in history. They dont answer the phone. Online form for repair is too complicated. Then you will get back to me in 5 days? F you!

Their customer service people are ridiculous. They tout their lifetime BS warranty when you buy their glasses and every time you go to make a warranty claim (based upon my two different experiences) they are a complete pain in the ***

Sent in my sunglasses for repair 3 weeks ago. They said to expect my sunglasses back within 2 weeks. I haven’t received any information from costa and trying to get in touch with them is a joke. I have called four times and spent an hour on the phone each time with never an opportunity to speak to anyone. Not pleased with there customer service at all.

If I could rate no stars then that’s what they would get . I usually wear Maui Jim Sunglasses but thought I would have a change when I spotted an aviator type of Costa glasses in coconut grove , Miami . They cost 240 dollars and looked great. Unfortunately after two weeks wearing them the right ear pad fell off , then within a month the nose pad split. I contacted Costa and told them . I said that I would just like nose pad replacements as I had glued the arm pad back on. They said I had to send them back to the USA (I was living in Barbados and the postal system isn’t great and I worrieD they may get lost ) as the nose pads costs pennies I thought that would be a better option. They refused to send any and actually since then the right lens has dropped out and won’t go back in. Absolute waste of money and terrible customer service. Will revert to Maui Jim for next pair .

Spent $600+ for a prescription pair of Costa sunglasses. 14 months later after eye surgery, needed to replace one lens with my new prescription. They REFUSED to do so saying that they could not guarantee the same quality of the replacement lens. Seriously? They or their lens supplier could not duplicate the color/quality which essentially made my $600+ purchase a piece of junk little more than a year after I purchased it? Feels like they simply want to sell 2 new lenses and a new frame. Very disappointed and promise I will NEVER purchase another pair of Costa glasses, prescription or not. BTW, when my eye care professional told me that, I didn't believe them. Went to the Costa website, contacted customer care(less) and received the same message. Not acceptable.

not a good experience. waited on the phone 40 minutes and noone answered called back and waited 35 minutes. i loast a scew that held the arm on and was toled that tyey couldn't mait me a new screw i would have to send in the glasses for repair. 250 dollars and now i have the cost of mailing in and there repair cost and12 dollars to mail them back and was told it would take at least three weeks for repair. you can bet i'll never recommend or buy another pair of costa glasses.