Costa SunglassesReviews of costadelmar.com

I have been a Costa customer for years and have had the same type of sunglasses for just as long. They are generally good sunglasses, yet they always cracked after a time, where the lens attached to the frame and nosepiece. I've never had an issue with their repairs/warranty service before this year. Now, even though I purchased a pair of sunglasses directly through Costa to replace a pair that were out of warranty, I was told that only one warranty option would apply. Namely, that the pair I replaced at full price was not covered by warranty because I had purchased my current pair as part of a warranty return. I was offered a 'discount code' but was told that I could not initiate a warranty request. So essentially I bought a pair of Costas without a warranty; however, this was never explained to me until I needed warranty service. Well, too bad; Maui Jim is my other sunglasses provider, and although they are more expensive, I've never had an issue with them, and their lenses are far superior. Sorry Costa, when you remember your customers are the reason you exist I may check you out again. Bye.

This was at one time the bench mark of quality in terms of glasses for fishing. At some point something changed. I spent over 200 on a pair of Paunch XL's and was happy to pay it. after two months of use the arm broke. Trying to contact anyone in warranty was definitely a no go. it is all AI. After submitting a service request I was sent thru the same portal and then was denied. Every correspondence has a time out feature. There customer service is a joke. Don't waste your time. These are not the same glasses they once were. There customer service is all chat and AI. The only consistent thing they have to offer is taking your money and processing an order.

I have 4 Costa sunglasses, all of them are still under warranty. 3 of them are falling apart. The rubber/silicone nose padding and side pieces are falling off or self tearing, etc. I contacted Costa and they are not going to honor the warranty. My Optometrist sells Costa and I will be sure to let him know what an awful company Costa is.

Does not cover anything under warranty and does not care about the customer experience. Miss the days that Costa built its reputation on.

The last two pairs of sunglasses i have purchased have had issues. The first one had the nosepiece coming off after 6 months. Costa declined warranty, said it was my fault. Second one, the sunglasses fell lesser than 2 feet on to fiberglass boat. One lens completely shattered. Again declined because it was my fault, and i couldn’t purchase another lens because they were discontinued. DENIED DENIED DENIED DENIED. I am no longer a Costa customer. After 30 years. Oh well, dome companies get taken over by the wrong people. Adios. TO

Horrible Customer Support. Ive been trying for over 2 years to get my glasses fixed under warranty and have submit at least 3 different claims aside from multiple chat conversations. The phone line just sends you to the chat and you cant really talk with anyone. After claims are submitted, they go nowhere. They never write back. Its a shame, Ive been a loyal customer for over 10 years and one of their best things was their customer service. Its design now to tire you into just buying a new set. I will not send another email or chat with anyone any more. I used to recomend Costa to a lot of people. I have never bee so frustrated with a customer service experience in my live. Funny thing, want to bet I get an automated reply to email them at yet another ghost email below?

Absolutely terrible customer service. Denied my first claim then I spoke to customer service, told them I bought the insurance plan, they claimed to have elevated the case then it get denied because the case has taken to long to get a response. And the glasses have a material defect. Straight garbage service will not be buying again.

I’ve been a Costa customer for over 10 years, and they’ve always made a great product. That’s why I’m so disappointed. These sunglasses are only 8 months old, and the polarization coating is peeling around the edges. To me, that’s clearly a manufacturing defect, but Costa says it isn’t covered under warranty and won’t stand behind the product. Unfortunately, this will probably be my last pair of Costas. I’m now looking at Ray-Ban or Maui Jim. For those of you who’ve made the switch, what do you recommend and why? #costadelmar #badcustomerservice