Costa SunglassesReviews of costadelmar.com

Nose piece broke, customer service is awful

Purchased sunglasses(over $250) Sapan Glass Lenses, scratched within a week said they would not cover user error, thats fine sent me a repair cost to replace lenses. $125. I said great no problem whatever please replace with green mirror glass, they said no problem, Glasses finally came in and replaced with original lenses. contacted company and they said they only replace with original lenses. Not what i asked for and they assured me before i agreed to pay the $125 for replacement green glass lenses

Literally stole my money. A return was received almost two months ago and Cpstahas repeatedly told me the refund had been processed. It never was. Had to file a dispute with my cc company. DO NOT BUY SNYTHING FR9M COSTA

Horrible. They don’t stand by their warranty. The rubber components including nose piece. The want to charge $169 for replacement. Last time I used the warranty they charged. I can get the exact pair for less on eBay than they charge for inferior product When Management change to Luxottica, Quality and service tanked. Steer clear, not as good quality as old company.

Costa's warranty process has gone downhill! This used to be a quality company that backed up their products. As a fishing guide, I have historically recommended their products to many............that has certainly changed. I have a $250.00 pair of glasses with workmanship defects (multiple stress cracks along the nose piece) and their online (can't speak to real person anymore) warranty process is worthless. Buy Smith instead, they are still quality and back up thier products.

Bought new sunglasses and got a crack about 1/3 the way up on the left lens. Applied for warranty and was denied claiming it wasn't a defect. That's the only thing it could have been. Will fix for a gracious $123 after I paid $220 for the sunglasses. I rate this as bad customer service.

I’d give them 0 stars if I could. Loved my glasses but they didn’t last 5 months before the skinny plastic frame around the glasses broke for no reason. I figured the warranty would cover it but they denied the claim. Terrible customer service. No wonder so many other brands have surpassed them.

Third pair of costa this time with the readers in the bottom for tying hooks. Same issue with each pair, nose guard comes off after a few months and then they break right down the middle. Not sure if it's the sun or sun screen affecting the material but they seem to be getting brittle after a few months in the sun. I will be switching brands.