Costa SunglassesReviews of costadelmar.com

I will never buy another pair. I love the sunglasses. I broke a lens while carrying them in my hand on a hike. The frame twisted in my hand but there was no impact. I tried to get them repaired and Costa wants $170 to repair a lens after I spent 30 minutes completing an online form and waiting a week for an "offer". I will never buy another pair. Follow up... I've since received several generic emails over the past couple of weeks thanking me for my business and asking me to go through the same online process. No one from Costa has reached out to offer a solution.

They shipped my repair to the wrong party but in the end gibe me a store credit. Of course my preferred Fram no longer available

Quality has become complete garbage. Was sent prescription sunglasses with mangled frame and both lenses scratched. Its been 3 months since I returned them have contacted them twice and still no refund.

The customer service for costa Delmar has not been this bad ever. Not Sue of this new business model but this will be the last time I spend my money on the trash they are putting out

RIP off poor quality. Two pair of Costa prescription bifocal glasses, $779 each, used for occasional wear but neither frame held up, and on the tuna frame the lenses peeled around the edges. The Southpoint frame rubber tips broke off, the lenses clouded up, and the shop said the coating had worn off. (?) I used Costa cleaning cloths, maybe I rubbed too hard. The “warranty” had expired by a few days by the time we returned from vacation

I recently left a review and got the famous”Thank you for being a valued customer. We apologize for your experience and would like to resolve your issue for you. Please send us an email at CostaSocialCS@costadelmar and we will get back with you shortly. Our agents are working hard to answer any email to this box within 24 hours Monday – Friday 9 am – 5 pm.” And after responding I was ignored I didn’t get a response of any sort.

I ordered a pair of sunglasses on Friday 4/14. It is now Thursday 4/20 and my order still showing not shipped. I chatted with their customer service yesterday and was told the order was processed on Monday. During the chat with customer service, I was typing a question for the rep, while I was typing, the rep asked if I was still there and then promptly ended the conversation before I finished typing my response. I'm not impressed with this company's turn around time on orders or their customer service so far...... Just received and email, they are canceling the order because the sunglasses I ordered are on backorder. Took them 6 days to tell me. Most companies will put out of stock on products that are not available. What a joke this turned out to be. Total waste of my time. They gave me a coupon for a future order, which I will never use and deleted. Taking my business elsewhere.

My costa fames were guaranteed for life. Just broke after aprox.15 years. Now costa has been bought and not warrantied if older then 2 years. A great company and product is gone. Try Hook Sunglasses !!!!