Costa SunglassesReviews of costadelmar.com

I will never buy another pair of Costas. Not even one year of wear (if that) and the rubber falls off? If that is not considered a defect, your product is junk. Can't believe these were $200, give or take and didn't even hold up a year after general wear. You have lost me as a customer as well as several others I know. Warranty?.... Pshhh what warranty... Costa needs to do better.

Horrific customer service. Reviews on "Trustpilot" make me not trust Trustpilot! After my poor experience, I started trying to research how to get to someone in management, then started tripping across all of the awful customer support ratings for Costa. For example, the BBB has them at 1.4 stars and a Rating & Accreditation grade of "F". I now know why. It's a VERY long story, but in short I ordered prescription sunglasses from them, exactly following the instructions provided online, which should have worked (based on the instructions on the website). BTW, there is zero indication of lead time to make the glasses, they only tell you shipping will take 2 days. Then, after confusing automated emails from them, I had to contact customer service several times, each time was a different story, and each time I was given a different response/reasoning for why my order wasn't being processed. However, each time that rep told me it was "fixed" and the order should be fine, but each time I followed-up, I found out it was not. I sent an email and also requested from a couple of the reps to escalate the issue to senior customer service management, and they told me somebody would follow-up with me - but they never did. Costa use to be a good company, but I think they were purchased by another company that clearly is trying to save money and boost profits by slashing their customer support function. Their chat function is horrible (which is where they predominantly try to direct your customer service requests, rather than talking to a live person), which does not produce a support ticket number nor does it produce a transcript for later reference. Therefore, each time you talk to support, they have to start over from the beginning, as they don't have a system to track support issues. When I did finally speak to somebody, they gave me a phone number to supposedly speak to someone in their Rx departement, but it ended-up being their parent company (Luxottica) that only handled calls from other companies and did not deal with consumers directly. Another dead end. This is where I gave up. Costa sells decent glasses, but if you ever expect there is ANY reason you MIGHT have to follow-up with them (warranty returns, issues with orders, etc.), chances are you are going to be out of luck.

This site really sucks for trying to order replacement lenses for my Half-moon Bahama Blue Fade. I enter my email and password only for the site to kick back and say it's wrong! Then I try to register as I am new and it says I'm already registered. What happened to you. How do I get replacement to lenses for my glasses? Or do I buy another brand?

Costa basically stole money from me. I returned $800 worth of glasses and had a tracking number to prove the glasses made it back to them. They then did not give me money back after waiting for 8 weeks and contacting customer service 3 times. Today, I contacted customer service for the 3rd time and still do not have my money back. Costa STOLE my money.

Send the sunglasses lanyards like I ordered

Terrible they don't jeep up with anything unless cyour reach out your self every day do not bother with this

No more warranty..Impossible to access made this way deliberately Have bought, owned and sent in for repairs for years, they did have some lemon frames esp the Tuna Alley which would consistently break every year and would be easy enough to generate a return online and pay the shipping and get another. That has all changed. very difficult to log into repair portal. Constant PW rejection, endless back and forth and no one to call.. new policy 2 yrs , good luck with that too. the Lifetime is gone and the reputation ,, well i know what ive been thru so, knock offs now have more value and other brands have stepped up their game to take frustrated once lifetime customers away.

I bought a pair of Costa sunglasses in November 2022 and was told by the salesman that they had a lifetime warranty for scratches. After only five or six months I noticed significant scratches so I filled a claim on Costa's website. They did not approve the claim and did not give an explanation as to why. Horrible website and overpriced average sunglasses, would not have bought if I knew they were not going to stand by their warranty