Costa SunglassesReviews of costadelmar.com

UPDATE: Costa responded to my email so I reached out to them as THEY suggested to follow up on my issue. Weeks have gone by and they still have not responded. Unfortunately it's the same old thing TERRIBLE CUSTOMER SERVICE. They do NOT stand by their warranty. Nose piece started falling apart as well as the rubber on the side of the glasses. Did a warranty claim and they denied it saying it was not product defective. How is it NOT product defective when the rubber starts disintegrating. I will NEVER buy another pair!!!

I purchased a pair of Trades the first week of April 2026, last week, i had them hanging around my neck and when I put them on there was a crack across one of the lenses. They didn’t fall, weren’t damaged, just a crack across the lens. I sent in a warranty claim that was denied. They claimed it wasn’t a defect but did offer to repair them for $150. They are 4 months old and weren’t abused, that’s a bit ridiculous in my opinion. The glasses themselves are great, but the warranty/customer service department is a joke. I’ve worn Costas for years and recommended them, no more. I won’t buy another pair and will caution people about buying them.

I ordered a pair of the Costa Diego Sunglasses as a reward from my company for 30 years of service. after about 3 weeks of normal daily use, the rubber on the frames began to pull away from the frames near the ears. I tried to submit a warranty claim and was directed to their online warranty form. That form has some serious design flaws but I was able to get all the pics and receipts uploaded. After it was submitted I couldn't see anything about it other than it was "being processed." Communication said that they'd get back to be with in 5 business days. Submitted on Tuesday morning and I didn't hear back until Thursday the FOLLOWING week, 7 Business day / 9 total days. Their correspondence said they couldn't move forward with the claim with the current pictures and needed additional ones. Then in the Notes said they needed a receipt picture, of which I had already provided. So I tried to send them ANOTHER set of pictures for the receipt. It allowed me to upload one of the 3 I had, It was an online order and the email back was split onto 3 pages, then greyed out all the "additional picture upload lines" and the only option I had was to submit. I did and proceeded to receive an email that said they'd get back to me in another 5 business days. And there is NO way to amend the ticket with the additional pictures. attempts to rectify this via online chat has best essentially fruitless. The Customer service reps seem nice but don't have any insight into the request and just seem to be "reading from a script" with how to go about the warranty process. This clearly isn't helping as the process itself is massively flawed. Attempts at calling the phone number have been equally fruitless. I couldn't even get a person on the phone to try to get this issues resolved. AI "couldn't find my request" and that I needed to submit one on line and gave NO option to speak with anyone. All in all, Terrible Warranty process, unempowered online Customer Service reps, and Terrible phone tree options. Not to mention some serious Quality control issues with the product. UPDATE: I've contacted the Company 3 times now and it's just gotten worse. it's a different answer everytime. I've been around long enough to know when I'm getting the run around. every time I provide what they ask for, it's another thing, wait weeks with no answer then contact and it's some new BS reason. If I could give them 0 stars I would. Absolutely terrible. STAY AWAY! UPDATE 2: They finally tell me that their system has only one page of the 3 pages I sent them with respect to my receipt / email I received. So I get my company to give me a one page receipt and send it to them. They tell be this is exactly what they needed.. Wait another 7 business to get an email that the claim is finally accepted and they provide me instructions on how to return and an return label. Only issue now is that I'm camping for a week and I don't have the ability to send them in but have 15days so I should be okay right? WRONG.. Get home, send them the glasses with plenty of time left. The DAY they get them, I get an email stating that my ticket has been closed because I didn't respond to some supposed offer and that if I sent my glasses in, they'll be returned to me. So I had to contact their Customer Service YET AGAIN. They say they'll send me a new pair but I just don't believe them. The experience with this company has been atrocious.

I ordered a pair of reefton pros, 300.00 pair of sunglasses, 3 months the ear piece was falling off. I reached out to customer service, only to discover there's not an actual customer service. They will not honor your warranty, they will waste your time and money. Don't buy into the hype like I did.

fog way too easy if you get out of your vehicle from the air conditioner into the sun they automatically fog up not worth $300 especially for a law enforcement that has to get out of their vehicle quickly no bueno

I submitted a warranty claim after my frame broke during normal use. My claim was initially denied because I didn’t have proof of purchase since the sunglasses were a gift. After I obtained and submitted proof from Macy’s (10/24), the reason for denial changed to “not a manufacturing defect.” I was disappointed with both the warranty process and the outcome. I’ll be buying Smith Optics from now on.

Absolute junk, I bought a set of Ballast model about 3 months ago. Both of the lenses developed stress cracks from where the screws were from either over torquing the frames, or faulty weak lenses. I brought them back and they told me to pound sand, only have a 30 day warranty. And on top of it, if I wanted to buy replacement lenses, they were on backorder. Probably from everyone else's cracking as well. Don't waste your money

Zero accountability for sub par product longevity. My latest pair of glasses purchased 2 months ago are already broke the nose pads are falling off and the frame screws are rusting. I attached my proof of purchase and they want me to pay the same price I paid for a new pair. I could understand if they were 2 years old not 2 months. Terrible service and product anymore from Costa. I am taking my business elsewhere and suggest you do too!