Costa SunglassesReviews of costadelmar.com

Sent my glasses in for repair they had a defect in the lens so it was covered under warranty they got my glasses on the 14th of June and are only supposed to have them 30 days and then send them back I called multiple times around the 30-day mark because I didn't see anything new in the system turns out they lost my glasses and kept telling me that they'd be on their way soon they had a lot of sentimental value to me i finally called again yesterday and they gave me a coupon for a new pair of glasses and a coupon for free shipping I'm pretty unsatisfied with the customer service leading me on for a whole month making me think my glasses are being repaired and then just being like yeah we don't know what happened to them I appreciate the new glasses but they're not the ones my grandma bought

Unless you purchase sunglasses from the website they will not honor "wear and tear". I work construction and it happens all the time. I've bought 3 different pair from Amazon and Costa Del Mar wont replace every day damage. I hate that I've wasted so much money on cheap made garbage. Where's that warranty? Since you're charging people all that money for sunglasses...

The worst customer service and warranty ever I’ve bought probably 15 pairs over the years last year I bought two pairs both pairs the nose pieces fell off within 9 to 10 months The warranty process is a nightmare. I will never buy another pair of Costa sunglasses again I’ll buy pelagic‘s. I’ll buy any other brand but not costa and I will post on every available avenue to let everybody know how bad the glasses are and how bad the service is terrible experience Don’t waste your money. I have left three emails. No response from Costa whatsoever. They don’t care about their customer service.

My wife got a pair of sunglasses for her birthday in February brand new as a gift and they said out of warranty. I belive they pick and chooses I have known people who have had glasses for 4 years and they get a warranty processed this is ridiculous.

Ordered 2 pairs on 6/14. Recieved an email on 6/18 that they had "shipped". I wait 10 days, never recieving the glasses. Customer service tells me only th label was created, and nothing shipped. SO, they said we will resend them in one day. Two days later, they send me an email saying they're out of stock, and I'll have to settle for a refund. Even though you can buy them on their website right now... Terrible customer service, terrible experience overall.

HORRIBLE customer service! I have never had as poor a service. If you are ordering your glasses directly on their website GOOD LUCK; I’m just trying to order a pair and it has been a week long back and forth process that is automated and for lack of any better word: RIDICULOUS. Their glasses are great but who ever is in charge of their customer service needs to be fired.

No communication and they let me order glasses they knew were out of stock. I needed these for a trip. I Waited 2 weeks for nothing. I was supposed to get a call from a supervisor and that never happened. I will not recommend because of the lack of communication and unprofessional customer service

My Husband has owned around 10 pairs of Costa sunglasses and has recommended them to everyone he meets. We've always been able to get them repaired or refurbished after he has literally worn them out! I purchased him a new pair in February 2023 which would have been 3 months ago. He was bending over to pick something up and they fell off his face, not on concrete, but grass. The lense shattered into pieces. After filing a lengthy replacement request with Costa they are telling us they are OUT OF WARRANTY! What? They're 3 months old. In the past Costa would have said, send them back and we will replace them. Not this time, what a JOKE. We are social media influencers and will definitely be finding a new place to purchase our polarized fishing glasses and letting everyone know "Costa is not the same and to steer clear of them" Quality and customer service is why we became customers and now why we are ending our customer relationship.