Costa SunglassesReviews of costadelmar.com

Four attempts to get through to customer service and no luck so far. Click on Warranty tab and it directs you to another Costa site and my password is told to be incorrect. Reset three times same problem. Unbelievably bad customer service now. Used to be good.

I’m trying to order repair parts for my two pairs of Costas. A lense on each pair broke. I went and bought a new pair last weekend, but if I would’ve known the hassle of trying to talk to someone about repair parts or sending them I would’ve went back to Maui Jim glasses as they aren’t near as hard to deal with for there products. For the price of them you would think they would have better customer service.

It seems like your company is actively trying to not take returns. I cant get anyone on the phone, it wont let me log in even when I change the password like I forgot or something , then still wont let me log in. This is the worst experience for the most expensive glasses that fell apart. all the rubber fell off and frames are peeling. 2 seasons on the water. They wont return glasses anymore. I have 2 chat conversations copied and they wont repair or accept? What is going on? Not on the phone and wont let me finish my repair for service claim? Reporting this to the BBB immediately and so is the GM of the store here they were purchased.

Been buying costa gasses for 15 years. Now that oakley took over thier warranty sucks and customer sevice sucked. Cracked a lens on one year old glasses and they would cover anything. Back then costa covered everything. I will never buy costa or oakleys ever again.

I loved my sunglasses when I first got them. But the 3rd time I went to wear them they snapped in half down the middle. How does a pair of over $200 sunglasses just break like that? Luckily they were still under warranty and was covered so I sent them in. Hell that was my second mistake. It has been over 2 months and I still don’t have a new pair of sunglasses nor have I heard anything. Anytime I’m actually able to get a hold of customer service they tell me they’ll escalate it and it will be another 5 business days and there is no explanation for why it’s taking so long. It is such a joke! Seriously avoid getting sunglasses here if you can!

Beware, company does not stand behind its product! Company charges a premium price but with the expectation that the sunglasses will be of high quality. However, should there be an issue, they will not stand behind their product. Their advertising is false and misleading.

I had similar experience few months ago. I agree. My father introduced me to Costas since a child. Ive also had several pairs .. the quality have definitively changed. and the customer service is practically inexistent. I you try to contact Costa customer service, they prompt you to new "repair service" . this new company is the worst. Does not answer the emails. I wrote back to customer services.... which is laugh at because this link is broken. This is what intermediary companies do. The Costa company seems no having any decision making in regard this part. ... after 30 years moved to Mauii Jim...

Horrible! Their product is good, but if you ever need to cash in on your warranty or need repairs, you are up the creek! I sent 2 pairs back in June. One was repaired that I paid for & the other was under warranty. It is almost October & I still have no glasses, but they charged my bank account in June for the repairs. It has been a nightmare!