Costa SunglassesReviews of costadelmar.com

I got a set of Costa glasses from Lenscrafters after doing my annual eye exam. They seemed alright at the beginning - however, a couple of months after I started using the glasses, the right side nosepad slipped off the glasses at some point. Not a big deal, right? I'll just order more from the website. However, the shipping took over a week, and when it arrived, half the order was wrong (was completely not for my style or model of frames), which was quite impressive, considering I only ordered two items. I contacted support, and was told no replacements could be sent, and that I would need to get a refund and reorder. That was fine with me, since I at least had one set of pads I could use. That was nearly a month ago. I still have not gotten a refund, nor have I actually heard back from any member of the support team apart from the customer service representatives from the website. I THINK I've finally gotten a refund after spending nearly an hour with a service rep today, however, it took far too much navigating, and they pulled up the wrong refund initially. Needless to say, I will not be getting any frames from Costa in the future. If their service quality is this poor, I've got significant concerns about their quality elsewhere.

I put in an order on the 14th of this month. I have called in two times to talk to their customer service. The first time I was hung up on by their customer service agent; I called in and they gave me 40% off. My current glasses are broken, called in to see if they had hit production because I wanted to upgrade my lenses to the thinnest. I was hung up on again by this customer service agent. I'm telling you that their customer service is going down hill. Hire some agents that like your company. This just tells me the complains must come in quiet frequently and the customer service agents have had enough. I talked to Daniel today and the call hung up.. but he did call back. He did help answer the question I was needing answered.

I purchased the warranty for my sunglasses and filled out the forms. Four times I went this charade and still they never honored the warranty. I fully complied with everything and under the terms I qualified for it. I've got nothing but a run around. Horrible. Don't offer a phony warranty if you don't intend to honor it.

Fuyez cette marque et son service après-vente TOTALEMENT incompétent ! Deux jours que je me bats avec 10 personnes différentes pour savoir si il est possible de racheter une monture seule pour mes PERMIT 580..... pour au final me dire que je peux racheter une paire neuve complète !!!!!!! 🙄 je suis encore une fois de plus très déçu par le groupe luxotica

Hmm - no heads up as to why they canceled my order. Just a plan - "we canceled your order' after almost 2 weeks.

I've had 4 pairs of their glasses, 3 of which broke within 2 years. I just tried to warranty a pair with lenses that were cracked (No accident, just cracked in my car overnight). Here is the response I got: "I am sorry to hear of the issue with your glasses. Cracks in lenses are not considered a manufacture defect. I do apologize but we can not change your evaluation results." Had I known this, I would have just saved my money.

After purchasing several pairs of these sunglasses for myself and family I have determined it will never happen again. I purchased, for myself, the pair that got damaged over 4 years ago under the belief that they had a lifetime warranty as advertised, only to find out that that all changed in November of 2022 without my knowledge. I was never informed of this change until I received an evaluation of my damaged and repair option of $129.82 and did an internet search. After spending hundreds of dollars on myself and several gift pairs while receiving nothing in return for my faithfulness I will gladly spend that or more on any other brand.

They are the most uncomfortable and heavy sunglasses I have ever owned. They are that heavy they dig into my nose. To make matters worse, the nose pad kept falling out from new, and trying to get customer service to assist has been unsuccessful. I went back to the shop I brought it from, they said there are no parts in Australia. I cannot even get hold of the warranty department. I will not purchase these sunglasses ever again or recommend them to anyone.