Costa SunglassesReviews of costadelmar.com

Ordered prescription sunglasses from them. They came without nose pads. They said they would ship them, but I never received them. A very frustrating experience trying to get them shipped to me, while getting the run-around from chat, then phone support. Terrible company to work with. While mistakes happen, they should step-up and go overboard to make it right. Instead, they make it my problem and a giant hassle. Never again. Too bad, because they make nice lenes. [Update] After following the instructions in their response here, after a few days, they emailed me back telling me to do what I already did -- useless! I did raise this from 1 star to 2 because I called in again and demanded a supervisor. I got an American who was apologetic and sent me the nose pads without any further effort on my part.

I have been a loyal Costa Del Mar customer for over thirty years with three generations of family being loyal customers as well. Costa had an amazing warranty and top notch customer service which kept us purchasing their products. Unfortunately, Costa is not the same company it used to be. The service and warranty used to justify the hefty price tag but that is no longer the case.

I have owned a pair of fantail pro for about 2 1/2 years and when I lightly wiped off the lense and the frame snapped. I only used this pair about 50 times in the 2 1/2 years I owned them because they were my fishing glasses. Apparently it is not deemed a manufacturing defect. I guess they just make them out of weak brittle plastic on purpose... I have also had 2 pairs of the original fantail and on both the nose piece has come off and the arms broke off. On a positive note the glass Lenses are very clear and durable. In the end not worth the price when they break.

Catherine sunglasses I purchased from Sunglasses hut. Very cute and I loved the polarization. I am on the water about half of the week. The screws in the sunglasses turned green quickly. I couldn’t wear them on the water anymore because they wouldn’t fit anymore and stay on my head. I just ended up losing them in the ocean Labor Day weekend because they didn’t stay snug on my head even after tightening them constantly. I purchased them the first week of May. Prior to using Costas I always had Maui Jim’s. I’ll be going back to Maui Jim.

Ordered a Hat and shirt . I’ve talk to the customer service twice . I’ve done the robot message thing . No help I just want my money back and to move on from costa .

i have a pair of costa brine the rubber ear pieces have completely come apart and detached from frames. enjoy the glasses but at 249.00 should at least get 2 years not 6 months

Be careful to not buy a pair without the nose pad. They will slide down your nose constantly. My wife tried to return her glasses but just missed the 30 day return policy. Now she has a pair of $300.00 glasses that sit in a drawer. We would never buy from the online store again.

I ordered on line for glasses and accessories and STILL have not arrived. Status says partially shipped. WHAT GIVES??? IM DISAPOINTED would LOVE a refund of my order over $450!!!