Costa SunglassesReviews of costadelmar.com

Impossible to get a phone number for these chiselers. My CC was charged but i never received merchandise and no one responds on either internet or trying to get phone listing.

UPDATE 8/4/24: As noted below, on 7/22/24, a representative from Costa replied to this review indicating they were sorry to hear of the experience and that they would be happy to look into the situation for me. On 07/23/24, I sent the information, along with photographs of the eyewear, to the email address provided in the Costa reply. I did not receive a response of any type. On 07/31/24, I sent a second email to the address provided in the Costa reply, this time without any attachments, and as of 08/04/24 I have not received a response. Given my experience with Costa, if you choose to purchase Costa eyewear, I recommend you work with a local distributor and only purchase the specific eyewear you have been able to inspect and try on- when ordering through the Costa online purchasing program you receive eyewear that you have not inspected or tried on and based on my experience, as described herein, they do not stand behind their product and warranty and the options for a remedy are very limited. ORIGINAL REVIEW/POST: Using their (costadelmar.com) online ordering system I ordered, and subsequently received, a pair of Costa Cobrina Pro prescription sunglasses. Unfortunately the frames on the eyewear received are not straight. As such, they are uncomfortable and noticeably crooked when wearing. I have taken the eyewear to two different local Costa distributors to see if a tech might be able to straighten the frame. A representative at each distributor acknowledged the frames are not straight, and each attempted to straighten the Costa eyewear with no success. I was unable to resolve the matter using a local distributor. On 7/17/2024, I submitted a warranty claim to Costa, well within the warranty period. The claim was submitted using their online program. On 7/19/2024 I received a written reply from Costa as follows: “Upon evaluation of your claim, we have determined that the issue was not due to defective material or workmanship. Unfortunately, repair of your damaged eyewear is not an option as this model and its replacement parts are not available.” Not due to a defect or workmanship? The frames are not straight, and they were received directly from Costa as described. It is not the result of anything I did or failed to do with the eyewear - this is how they arrived from Costa. This model is no longer available? I’m not sure what to make of this statement given the previous sentence in the response by Costa indicated the claim was denied because it is not a product defect or workmanship issue. Regardless, as of 7/19/24, the Cobrina Pro eyewear remains available for purchase at costadelmar.com, and with immediate shipping. I now own a very expensive pair of Costa Cobrina Pro prescription sunglasses that sit in their case in a drawer because the frames are not straight, cannot be straightened, and Costa did not honor the warranty, offering the explanation as noted above. They did however offer a discount code so that I may purchase a new pair of Costa glasses at a reduced price. Considering my experience and the response from Costa, I will not purchase additional Costa eyewear.

I have never bought nice sunglasses in my life. I finally made the decision to buy some. I bought the Sullivan sunglasses with the Copper Silver Mirror Polarized Glass. I purchased them at the end of May. In the beginning of July I took them out of the case and there was a large crack in the right glass. I am extremely disappointed. I handle them carefully, use only the costa cleaning supplies, and ALWAYS put them in the soft sleeve and then a hard case. I did not drop them or mishandle them. When contacting the support team they told me it was out of warranty and that I would have to pay 160$ to replace the glass. Very disappointed since I know that I did not cause the glass to break and handled them with extreme care.

Your customer care portal is the biggest pile of crap i have ever encountered in my entire freaking life. Your piece of crap glasses broke and i have to order another pair and ive been waiting on your piece of crap website to load for over a freaking hour

Buyer Beware! Quality has gone down! I’ve used them for 20 years but the past few years their quality has diminished while prices have gone up! They literally break within months, and they have no useful warranties. Twice in the past year, I’ve purchased a pair of the same sunglasses for $300 each. Both pairs broke due to bad production quality within months. The first pair - the frame broke at the joint 8 months after buying, and the other pair’s lens cracked 4 months after buying! I take excellent care of them, keep them in the case when not in use, and use the cleaning wipe that came with them. So these are definitely quality control and production issues! I submitted requests on both pairs and was told they were not covered under a warranty! How is a cracked lens and frame not covered under a warranty a few months after buying? It’s a scam. Don’t waste your money! Update: They have been contacted multiple times in multiple ways, and refuse to offer any warranty or repairs that don’t cost hundreds of dollars to me. They’re a horrible company!

Purchased Costa Catherine sunglasses several months ago, chose this type because they were advertised as scratch resistant. Unfortunately those sunglasses are not scratch resistant, found some scratches on the lenses.

Absolutely the WORST customer service ever! Bought a pair of Turret sunglasses with prescription lens for $568. When they arrived, one lens looked like it may not fit correctly, but it seemed tight and ok. A few months later it starts popping out and I cant get it to stay. I called Costa support and they sent me through a couple of different channels multiple times and ultimately sent me an email telling me they wouldn't fix it and offered a coupon for my next order for 50% off. I then took them to a couple of local eyeglass shops to see if they could help and they told me the lens in question was cut wrong and will not ever fit correctly. They also told me that Costa (owned by Luxottica) is the WORST company they deal for any type of service - and its not even close. So, now I'm stuck with sunglasses with one lens and I'm out $568 with no recourse. NEVER will buy a Costa or Luxottica product ever again.

I bought a pair of Costa 06S9006 Men's Fantail 580P Polarized Rectangular Sunglasses, Tortoise/Copper Polarized-580P, 59 mm on Dec 16, 2021. Now 3 years later the rubber on the nose piece and ears has disintegrated and Costa does not sell replacement parts for these glasses. You would think that these expensive glasses would last longer. The frames and lenses are in perfect condition. Just that all the rubber dry rotted and crumbled off. Very disappointed in this product and will not be purchasing any more.