Costa SunglassesReviews of costadelmar.com

While I have absolutely enjoyed the sunglasses, even bought two pair, the service is absolutely terrible. The nose piece has fallen off and the rubber on the arms has torn. I have sunglasses from other manufactures dating back to 1982. My collection is about a dozen pair. The only glasses I ever had a challenge with were Oakley and Oakley has great customer service. Costa on the other hand: can not speak with a representative; can not find the parts on Costa’s website; can not get any direction via email except to go to Costa’s website (same email response each time never dealing with the issue raised); and it is obvious Costa does not care. Need to find a new fishing glass company and would appreciate any suggestions.

I ordered 2 pairs of glasses on August 14th. They have yet to be shipped. I am leaving on vacation at the end of the week and was hoping to receive them before leaving. I have contacted support by email and by phone. By email they are not responding, also their email option on the website does not allow you to leave a message, just attach images. On the phone they asked for my email and said they would check and get in touch, they have not responded.

The customer service is horrible, they no longer honor their warranty and quality has worsened over the last 4 years. I will not longer be doing business with this company and I encourage everyone that I know to do the same. I can not express how disappointed I am with costa as I have been a loyal customer for 20 years.

This company is a scam they wont ship the return or let you cancel your order.

Disgusting work of the site and employees. I ordered glasses and means for udodu for them. I waited for the order for two weeks and still did not receive my order. I cancelled the order and made a new order. I still have not received my order number and the tracking number by which I can track my order.

I’m a charter captain and I bought costas earlier this year and used them pretty much daily. I also paid for the warranty. Recently the plastic nose piece has fallen off and some scratches on the lenses. I tried to take advantage of the warranty however apparently the warranty I paid for only covers manufacturing defects. Why would I pay for a warranty that pretty much only covers the product if it comes already damaged. I think the warranty is a scam and transitively costas as well and therefor I will never recommend them or any other brand associated with the luxottica company. Please if you’re reading this just get Maui Jim’s. They are better anyway

Continued scam alert. Been fighting Costa for weeks. Returned sunglasses but they will not credit the return. Costa keeps claiming that they will provide the refund credit within 5 days, but it never arrives. When you ask to escalate the issue, they promise to respond within 5 days. They actualy had a customer service rep thank me for shopping with Ray Ban. Their return policy is a scam--beware and go buy a pair of Maui Jims. Been a customer for 20 years but I'm done.

My family bought me a pair of permit Costa sun glasses for my bday over $300 .They are very cheaply made I tried to request a claim for scratched lens and broke leg of glasses these people running this Costa advisory team are very rude they wanted me to pay $150.00 for them to repair my glasses what a joke you people are yall are paligarisum type of people for sure I will never buy another thing from Costa.