Costa SunglassesReviews of costadelmar.com

I used to love Costa for their customer service and quality product. My last pair which I have owned for just over a year was amazing until the lense cracked out of nowhere while in the case. I'm not sure if that was due to a temperature change or anything else, I reached out to the brand to bring up the defect and they weren't able to provide an explanation. Worse, they said the defect was not covered under their warranty.

Overall very disappointed with the warranty/repair work I had done on a pair of glasses. Instead of telling me I was better off buying a new pair (which I would have been fine with) they charged me with a lens replacement fee. What repair was made was very poor quality and I’m really surprised such a good company would allow this type of work to go on. The repair department are not very receptive to constructive criticism even when being polite about the whole situation. This break my heart because I really like Costa Del Mar products but the rudeness of the repair department has put a really bad taste in my mouth.

A premium product is only as *premium* as their customer experience. Bought the FRG 191 a year ago and the rubber nose piece fell off while i was on the river - gone. Thought it wouldn't be a big deal to get it replaced; I was wrong. Costa requires you to jump through hoops and hurdles only to find out the piece you need is not purchasable. So for $4 of rubber, now I will need to spend another $200+ .. When the glasses worked they were great, but maybe try and put more glue on the rubber piece.

Didnt get everything I ordered. The quality of the lenses has changed. I have been wearing costa sunglasses for years and the last two pairs I have had I ordered the Grey 580g lenses I have always got and I can see my eyes through the tint standing 4 ft away from the mirror. They are nowhere near as dark as they used to be. Last pair I will buy.

Compre una gafas el 25/07 a través de su página web, y las devolví. Les llegó a sus almacenes el día 5/08 y a día de hoy no he recibido el reembolso. Después de llamar varias veces y de enviar correos... nada de nada.... un servicio pésimo e irresponsable

Commande passé le 15/08. Première réponse à mes mails le 5/09 après avoir envoyé un message à la maison mère Luxottica car je n'avais aucun retour. 2 trolls m'ont contactés par message en version formaté et sans répondre à mes demandes. Le 11/09 toujours au même stade et sans espoir vu la piètre qualité du service client. Pas de lunette ; une autorisation de débit sur ma carte et aucun retour client . Pour des produits plutôt haut de game, c'est unique !

Absolute nightmare. I made an order on a Saturday, immediately tried to cancel. Can't do on the website. CS is closed on weekends. Called first thing Monday morning, they said they already made the label and their system doesn't let them change it even though they still had the package physically. They say wait till I get a tracking number and contact UPS. I do so, they say they can't do anything till they get the package. They get the package, I contact them again, they say they can't help me because of restriction from the sender (Costa). I call Costa again, get put on hold for 30 minutes, they say they'll just refund it. Wasted like 4 hours on customer service for a stupid $20 hat.

Incredibly disappointing! My family has loved Costas forever as we live at the beach and boat often. I bought my first pair in May 2024 and was so excited. As I received them, they were great and fit good! After a week of wear they started getting loose. And eventually after about 2 weeks they were completely unwearable. And no I did not do anything to cause this i am very careful! I first tried to return them but it had been 35 days (not 30) so they would not let me. Customer service said I could submit a claim and gave me a discount code. I emailed costa and submitted a claim on their website.(which is an awful process in itself). My first claim got denied so I reached back out to customer service. They told me to try again. Which I did. 3 weeks later they accepted my claim. So I shipped back the sunglasses and a month later they sent me the same ones back! They were tightened and “fixed”. Crazy- about one week into wearing the “fixed” sunglasses they were right back to loose and sliding right off my face. At this point it’s not worth it to try to reach out again considering how difficult it is and how their customer service is impossible to get a hold of. Do not recommend!!