Albert S.
sent my glasses in for repair and they…
sent my glasses in for repair and they were shipped back to the wrong address then returned to Luxottica. They can not be replaced because they are discontinued. So I have no glasses and they offer me a voucher so I can buy new ones... I said I did not want a voucher I wanted my glasses and she said that would be difficult as there is a process that is complicated, and hung up... buy new ones ha ha ha never! ************************************************************* Costa Finally replaced my glasses and if they would have addressed this weeks ago they would have 5 stars. 4 stars for the stress I went through and put people through to get a pair of glasses. Mistakes happen but stop after the first one next time. Finally the new 580 G lenses are thin now. I though they were plastic.
Response from Costa SunglassesMay 13, 2024
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