Costa SunglassesReviews of costadelmar.com

I had a pair of legacy Costa Sunglasses, covered by their lifetime warranty. I had a problem with the frame and sent if for repair. They said that pair was no longer available and sent me a pair of Fisch glasses with rubber nose piece and on the arms. The rubber has since failed, it failed with a few years and now they tell me they won't warranty them. I would never have bought a pair with rubber, I'm a fisherman and know better. I sent a claim twice, they just deny the claim, with no reason.

My wife bought me pair of sunglasses. I had them for a year. I didn't wear them much. I decided to wear them today and they fell off my head and cracked the frame. I'm six foot tall. I wasn't on a ladder or on a roof, they fell 6 feet and cracked the frame. I've heard a lot of good things about them but I don't see it. I wouldn't buy another pair.

My wife got me a pair of rincons for Christmas. Nice glasses. The zipper on the case however broke after one week. I submitted two claims through after service portal… nothing happened. My wife reached out through email and they said they would connect us with customer service… nothing happened. I called customer service and they told me the warranty doesn’t cover cases. They can send me a 20% discount to buy a new case. So now I have $300 sunglasses with no way to protect them. Absolutely awful customer experience. If you’re going to charge this much for sunglasses you need to take care of your customers.

I purchased sunglasses from this company less than a month ago, unfortunately they fell off my head and cracked. I reached out to the company within my warranty period and sent them pictures. They waited 3 days to respond, saying they needed more pictures, which I sent. But then my warranty expired and they told me there was nothing they could do. All this to say, I started this all before my warranty was up. As much as you pay for these glasses you'd think their customer service and policy would be a little better. Highly disappointed in this company and would not recommend them to anyone.

I Have Two Pairs of Costa Reefton Sunglasses with Glass lenses. The Glass is in perfect condition, but all the Rubber is deteriorating on the nose and ear pieces. I contacted customer support tr try and get some replacement pieces, I even stated I would buy the replacement pieces, but they responded that they determined the product as not defective and offered me a small percentage off to buy a new pair. I Have a couple pairs of Oakley Sunglasses that are 10 years old, and the rubber held up much better, and Oakley actually offers replacement parts. I love the Costa Lenses, But I will never buy from them again unless they start offering replacement part, then I still may not. buy from them again.

Won’t let you cancel an order 30 min after placing horrible customer service!

Terrible website impossible to contact customer support

I bought Costa 6A8012 glasses from LenseCrafters. The nose pads come off everytime I clean them and sometimes they fall off on their own. To replace is $11.00. Had the glasses for less than 6 months. I had to buy another pair. These were for vision. I just can't send them in for warranty like they like me to. Cut my losses will never by Costa again. First and last time. Lesson learned