Costa SunglassesReviews of costadelmar.com

Always worn and recommended Costas to everyone. But I recently purchased a pair of white tip pros for me and all I did was remove them from my face from wearing them. The arm broke in half so I submitted a claim now I'm told they are out of warranty but they offer a 2 year warranty. Costa Sunglasses started making the Whitetip PRO, the latest addition to their PRO series, on March 25, 2024. I purchased November 24th 2024. I can't even buy just the arm and repair it myself. They offered a coupon to put towards another pair of $154 the glasses are $309 on their site smh, all I want. Is my glasses replaced I thought paying 300+ dollars for good sunglasses from a reputable company would be the best bet for my investment… that has truly not been the case.

I’m a fishing guide in Alaska. I used to push coasters to all my clients until today. I was walking the beach in Hawaii. Sit down in the sand stared up at the sun. I was just sitting there. I heard a crack took my glasses off seen a crack in the corner and left hand lens on the inside only I contacted them mind you I paid almost $300 for these glasses I own several pair of them they said they’ll give me a discount on a new pair that’s crazy. Why would I pay for another pair if I can’t get the first pair fixed? I’m going back to Oakley and Maui Jim’s pushing those on my clients mind you I get thousands of clients every year.

I was denied warranty on two pair of sunglasses that were bought before November 2022. The nose pieces on both pair were coming off. One pair is warped. I've bought several pair over the years and never had a problem getting them fixed under warranty. The last pair i had replaced under warranty, they didn't make the same pair so I got to choose a different pair. When they arrived, the glass lense were loose in the frame and they wouldn't cover them. I love Costas but the quality has went downhill and even though I got a 50% off code, I'll be spending my money elsewhere. Sad to see such poor service on what used to be a great product.

Most Frustrating Customer Service Ever This review is about their customer service, not their products. I love their sunglasses and their apparel. But their customer service is horrible. I have tried to order a new pair of prescription sunglasses for the past month. I had to call the customer service line 5 times to place the order. The first two people I spoke with were genuinely kind and wanted to help. But both messed up the order, and then had to cancel the order. The third time I called in the representative once again insisted on placing the order for me. They did not enter a prescription so the lab that cuts the lenses cancelled the order. I then called back once again and expressed my frustration. I placed this order two weeks earlier and now I had wasted that much time waiting on new sunglasses. This agent was apologetic and insisted on placing a new order for me, it once again was wrong and had to be cancelled. When I called back again for the 5th time a representative supposedly submitted my order. They gave me an order number but it is not attached to my account. To make matters worse I got a shipping notification a week after this order was supposedly placed. I tried to not get my hopes up, the package arrived in a huge box. No sunglasses, just a free hat that came with the purchase. I now have no way of knowing if I will receive the sunglasses the agent ordered for me, or any proof that I ordered them at all, aside from a charge on my credit card. I am literally speechless, I have tried five times to spend money because I used to think these products are worth it, but I don't feel that way anymore. I will be taking my business elsewhere.

Vorsicht vor Online-Betrug! Der Verkäufer Costa Del Mar / Luxottica Spa Group erstellt teilweise keine Rechnungen oder Kaufbelege, eine Retoure der Ware wird dadurch und durch eine fehlende Adresse sowie nicht offensichtlich zu erhaltende Retourenlabels erschwert ermöglich. Nie wieder ein Kauf bei Luxottica, Costa Del Mar etc!

Continuing calling out Costa for being a scam and having the WORST CUSTOMER SERVICE EVER. They gave me a broken link to return sunglasses and a email address that doesn’t exist acting like they care. I REPEAT DO NOT BUY ANYTHING FROM COSTA

I recently upgraded to the Spearo XLs after years of reliable use from my Ray-Bans, expecting a performance boost. Unfortunately, the experience has been a letdown. While reaching for an item on a grocery store shelf, the glasses slipped off my face and hit the floor… a minor fall, nothing dramatic. To my surprise, one of the lenses shattered on impact. In all my years of wearing sunglasses, I’ve never had a pair break so easily from such an insignificant drop. For a product marketed as durable and built for active use, this level of fragility is unacceptable. I’ve owned cheaper pairs that have survived far worse. Very disappointed, especially given the price.

trying to make a return has been a nightmare. tried to cancel the order before it shipped, which the customer rep that I spoke to on the phone said would be no problem. only to get a follow up email a day later informing me I would need to wait until I receive the item and then send it back. keep in mind the item had not even shipped at this point. now im stuck trying to return the item and apparently they can't find my order ID.