Costa SunglassesReviews of costadelmar.com

I have owned countless pairs of Costa's and have only ever used Costa Del Mar over the last 25 years. I was a professional guide for over 15 years in which 10 of those years were spent in Alaska. I loved the product and the customer service. I recently broke a 15 year pair of glasses and submitted a warranty and was denied the help they guaranteed when I purchased the product. You would think if they changed their policy that they would honor (grandfather in) the product that was purchased under "lifetime" warranty. They offered me a 50% discount on my next pair which seems a little bit like a joke being as how I was in Bass Pro last week and they were offering a 40% discount. Guess they are having a hard time selling the product. Not surprising. I sent an email expressing my concern about the customer service and if this was how they were going to honor their product that I may need to go explore other products that take care of their customers and to no surprise after a little over a week I have yet to hear back from them. To say very disappointed is an understatement. EDIT: Very generic response as this is the same exact reply that every unsatisfied consumer/customer has received. Just for confirmation that this long time product is definitely moving the needle in the wrong direction. If you are wanting to regain trust... You guys have my contact info. Which I don't expect to hear anything from y'all. Just fore warning to anyone considering to do business with y'all. Farewell old friend.

FADING & DISCOLORATION of FRAMES Bought blue costa frames in 2022 and within a year they had faded to a merky yellow/green color. Thanks to Costa they were replaced in 2023. In 2023 the frame cracked and frame was also fading in color, but thanks Costa for replacing. A year later the frame is once again fading but won't replace because of the original 2 year warranty purchase policy. All three pairs faded....something is wrong with the quality of this frame. How many of these frames has Costa had to replace?

Made online order and paid for expedited shipping. Order has shown as shipped for over a week. Tracking number given comes up as invalid. Now I have no number to call for support, the chat bot is not working. This company has the worst support and follow up of any I have ever dealt with. They have gone out of there way to make sure you cannot get a hold of them or hold them accountable.

I won't buy Costa or Oakley glasses because they don't keep simple parts available for glasses. It's awful they will carry some parts but not simple nose pieces. So I won't promote them to anyone. Ridiculous. I was told they have replacement lenses but not nose pieces, can't even buy.

I've been a long time customer of Costa del Mar, these sunglasses were given to me after I experienced a severe car accident and my glasses were stolen. I've never had the experience with Costa Del Mar not covering the warranty as in this case, especially because it is a manufacturing defect. Clearly the rubber TPU elastomer has come off the frame as I pictured. Please reconsider covering the warranty or I will escalate to the company's higher management level. Clearly you do not want me to take this matter to the media as a disappointed customer of your product.

Costa has the worse web sit any were .and when you call` the people on the phone are just as bad .Costa makes repair or return impossible .The company SUCKS big time .

Horrible experience. Needed to replace arms on Brine sunglasses. Log-in and account for repair/replace is different than the main Costa website, a nonsensical arrangement. A quick chat told me that I needed to set up a separate account. I tried to set up the new account, following the instructions provided. Took five tries to get log-in and password established. Finally set up the account and tried to log in; was greeted with a notification that the login an password (which I just established) didn't match. Several attempts got me the same prompt. Tried to chat with customer support...again...explaining what I wanted and what I'd experienced. Suggested I change the password. So I did. Got the same "log in and password don't match" message each time. A third chatter just stopped responding, so I ended that chat. Thinking there might be system lag, I waited and tried again. No luck. Did another chat only to discover that they didn't stock the parts I needed. The only help I got was the last person who offered a voucher for a discount on a replacement. They wanted numerous pictures, including a copy of the receipt. I took the pics, including one of the receipt which my wife had miraculously kept for six years, but they wouldn't upload. By this point, I was exasperated and frustrated. Lousy website and less than stellar customer support. If the first person would have just told me they didn't stock the part, I could have saved a lot of grief and frustration. I can safely say I will never buy another pair of Costas again. There are simply too many other choices.

order for rx glasses wad never processed. ordered on may 10, its currently may 29 and no update, despite being told otherwise. custom service via chat is awful and unhelpful, and was told refund would take 12 days to process.