Costa SunglassesReviews of costadelmar.com

Bought the Rincon 2 two weeks ago and accidentally cracked the lense. I emailed Costa with full intention of paying for a replacement lens since it was my fault. The email I got back (on a brand new, still manufactured model) was “ We don’t have parts available”. I don’t know how you couldn’t have replacement lenses when they are in production right now! Instead they offered 50 % off on a new pair of sunglasses. They don’t want to deal with fixing a pair they just want you to buy another. I wouldn’t call that a leading repair service like they claim.

I have a pair of prescription Sunglasses and the frame broke sent them in to get fixed and was told they don’t do repairs on the glasses so way are they so expensive glasses are not worth the money and sent the sellout it not worth getting glasses for them anymore

I purchased sunglasses roughly a year ago. The frames on one pair seem to have worn themselves out and no longer fit my face. The other pair had a couple minor scratches on the lens. I sent Costa an email asking if there was a repair kit that I could purchase to get these glasses looking and fitting like they did when I first receive them. This is where I realized I should never have purchased sunglasses from this company, they will do everything in their power to refuse to help, even though they agreed that these were warranty replacement items they needed proof of purchase however, the confirmation number that is received via email after online orders was not good enough they wanted a physical receipt from a store which I could not provide since I ordered these sunglasses through Costa website. I provided many other different types of proof of purchase going as far as calling a different department within Costa to generate a different type of receipt to submit to a different department within Costa (using the confirmation number). And this still yet was not sufficient. They also needed many different pictures and descriptions provided both through email from two different email addresses one not being from Costa and also updating the service ticket through their website in the same way. All of this took about six weeks before they sent me an email with a shipping label, which also took multiple tries to receive Once then I was allowed to purchase my own box and purchase my own shipping material to send these glasses back for them to play with and I say play because they’ve had them now for four weeks and won’t tell me what progress has been made what date to expect my sunglasses to be returned and why don’t I have a new pair? It’s the summertime and I am now currently without sunglasses because Costa is refusing to communicate or work on my warranty. After now a total of 10 weeks. I received an email from them still very unsure as to what they Need to do to repair my sunglasses which gives me complete uncertainty to their competency and ability to sell manufacture and repair sunglasses. Please never buy from this company!

I placed an online order for prescription sunglasses. the order was promptly canceled due my prescription level. After 2 phone calls with Costa and, conflicting information from both representatives, I was informed that I could get the correct glasses and prescription if went to a Lens Crafters store location. The rep also informed me that the discount voucher Costa gave me would be redeemable at Lens Crafters. (NOT TRUE). While at Lens Crafters I called Costa yet again and was given conflicting information again. The customer service rep was rude and continued to talk over me telling me that I was not listing and eventually muted the call never to return to the line. I will NEVER purchase another Costa product!!

Why would anyone buy Costas?? They're not the product they used to be. The quality, the warranty and the customer service have gone straight down hill. The frames routinely delaminate, They have this rubber on the nose and temples that falls off after a short time. If you have a pair, you know what I'm talking about. They used to have a great lifetime warranty that covered this, but NO MORE! Read the reviews and you'll see their poor quality, non existent warranty and poor customer service are very common themes. So now you spend nearly $300 on a pair of sunglasses that become a paperweight after a year? Don't throw your money away! You'll see the same slimy corporate reply from Costa on all these reviews asking for a receipt. Who keeps a receipt for years. Most of us bought our Costas because of the great lifetime warranty, NO RECEIPT NEEDED! Smiths still have a good warranty. That'll be my next pair of glasses.

Have had four pair of Costas over the last 10 years and all have had broken temples in three years or less and I do not abuse my sunglasses. Costa used to have a lifetime warranty and now it is a limited two year warranty, which is worthless for a $300 pair of glasses. Not worth the money when their product falls apart in less than three years, especially since I have always gotten the glass lens options.

La commande modifiée sans me consulter. Evidemment le produit en promo n’était plus disponible donc ils ont envoyé une partie sans demander mon accord. J’ai dû faire un retour immédiatement et aujourd’hui 2 mois plus tard impossible d’avoir le remboursement c’est vraiment une arnaque ! Et les gens au téléphone c’est une catastrophe

ESTA ES LA TERCERA VEZ QUE COMPRO EN LINEA Y EN CADA UNA DE LAS VECES HE TENIDO PROBLEMAS MUY MOLESTOS A LA HORA DE QUERER COMPRAR, NO PUEDO HACER ALGO TAN SIMPLE COMO COMPRAR EN LA PAGINA YA QUE ME SALE QUE NO SE PUDO HACER LA OPERACION QUE POR QUE EL PRODUCTO QUE QUIERO NO EXISTE NO MAMES Pinches errores bien pendejos que no me permite comprar no quiero nadamás que hacer mi compra e irme y mirenme escribiendo un mensaje de desagrado por que ya es la 3ra vez que tengo estos problemas