Costa SunglassesReviews of costadelmar.com

Buyers Beware. I purchased my 4th and Last Pair of Costa Sunglasses. I own the latest pair for 9 Months and the Left Wing of the sunglasses at the tip behind your ear was bending outward. I contact Sun Glass Hut at Bass Pro Shops where I purchased these $300+ Glasses and they sent me to Costa. Sun Glass Hut said they never saw that before. I sent 8 Pictures and typed a Novel to Costa because that's what they require and they denied replacing the Sunglasses because they say it was out of warranty. The warranty is 2 Year Limited. I Purchased them 9 Months ago. They only thing they offered was a replacement pair for $225. They wouldn't even take the sunglasses back to see that this was a product Defect and Not a User Issue. By Far this is the Worst Company Customer Service I've Seen in Years. If you have ANY Issues with their Products you're Basically Screwed Because They Don't Care. I Hope You Consider Other Sunglass Companies as Costa is the Worst Option for you.

Impossible d'etre remboursé 9 mois apres le retour de ma commande. Des agents incompetents me menent en bateau toutes les semaines de maniere differentes. L'enseigne est malhonnete ou sombrement incompetente et les lunettes sont beaucoup trop cheres pour ce qu'elles sont.

Suite à un retour de ma commande car la paire de lunettes était trop petite pour mon ami. Je n 'ai aucune nouvelle depuis le 27 décembre malgré mes deux relances. Le remboursement n'est toujours pas réalisé. C'est un cadeau de noël et j'aurais voulu lui recommander une paire dès que j'aurais reçu le remboursement de la 1ère paire. Je suis rendue (le 26/01/2026) au 5ème appel....On tombe sur un service client qui comprend rien...qui ne fait rien...POURQUOI COSTA DEL MAR ne rembourse pas ses clients lorsque les produits sont retournés ??? On nous accuse presque de ne pas avoir retourné le produit....C'est une honte !!! Je suis très déçue...J'ai perdu 122 euros...Fuyez ce site !!!

Prescription sunglasses and regular glasses were sent with incorrect prescriptions. Returned all 4 pairs. I have now been waiting months for a refund back to my credit card. Have called 6 times. Each time they say they will send email confirmations and the money will be refunded within 24-48 hours. That was 1,510 hours ago and I still have no resolution. Have been a Costa fan for decades, and the products are "A" quality. But the service side is an "F"!

Got a pair as a gift 2 years ago , nose piece just fell off and not because of me it just come off. Warranty said theyd cover it but with no receipt they wont .. it was a gift I dont have the receipt.. I accepted that and went to order the part in hopes of fixing these expensive glasses but you can't order it. For an appoligy they will give me 50 % off a new pair.. guess my other ones will just be trash now . Not sure if I wanna even support with another purchase as their quality has definitely gone down hill and the warranty has all changed showing me they dont believe in the quality they are charging for. We have 6 pairs in our house and the newer ones definitely seem very poor quality. Sad to see costa going down hill , hope they can fix this as there are many other brands out there that seem better built and cheaper. Dont just pay for a name esp if they dont support you after the purchase.

There is no warranty- don’t be fooled, read all the fine print

The lenses developed a crack at the bottom of the left lense. They had not been abused and in fact babied. I attempted a warranty claim at 3 months old and was denied.

I have worn Costa del Mar sunglasses for almost 30 yrs. My most recent pair broke within 2 weeks of use. I have a pair from 15 years ago that I still wear regularly. The new one broke at the frame above the lens when I was just cleaning the lenses. The hinges are no longer pivoting. The frames are much cheaper and brittle. I talked with customer service. They will not back their product. I will not buy another pair. I have owned over 10. I do a lot of outdoor recreation and usually lose or shatter them from impact. Never again. Capitalism and China at its finest.