Costa SunglassesReviews of costadelmar.com

The worst customer service! One of my lenses cracked after buying a pair of Costa's 6 months ago. I reached out to buy a new lense and they replied its out warranty and offered me a pair of glasses for 150 dollars. I just want to buy a new lense. The company is terrible! Zero communication. Stick to Maui Jims or another reputable brand who actually cares.

The only reason they got one star was because I had to put something. Paid over $300 for pair of sunglasses had them less than a year and a half frame broke when putting glasses onto my face only thing they could do for me was offer me a new pair at half the cost will no longer purchase anything made by Costa Oakley or Ray-Ban since they’re all under the same umbrella I hope people read this message and come to the same conclusion. They’re about putting out poor product for top dollar and not standing behind it. It’s one thing to cut your quality down. It’s another to go up in pricing and offer less to the customer as far as a warranty is concerned. Will be taking my business to Randolph an American company that actually stands behind their product and takes care of their customer.

DO NOT EVER BUY COSTA DEL MAR SUNGLASSES. They used to be a great company and had great customer service but ever since they sold their company back in 2020 to Essilor Luxottica, their customer service has decreased 99%. I give them a 1 star of 5. I would give them a zero star if that was an option!

I tried to contact customer support about a product questions. The AI chat is "CHAT" (yeah, right) is crap. It kept saying I don't get that, or what this a product you bought online. I tried to call several time and sat on hold. I have two costa's and two Maui Jim's. I had an issue with a broken MJ lense and they were on it. I want to buy a certain type of Fisch style configuration. JUST NOT WORTH THE WAITING ON HOLD. MJ, it is.

I have 3 pairs of Costa sunglasses. They last about 3 years and they fall apart. They are great for the first year and then begin to break down significantly just after the warranty is over. Shame on me for buying the most recent pair. I spoke to customer service and they literally laughed at me. I need a new pair of sunglasses and I will NEVER buy another Costa product. Be careful grasshopper.

This company makes great sunglasses but their website and customer service is awful because I received a pop up that state Ted get 15% off when I enter my email then get 20% off when I create an account which I did under my email but the code the sent me said code does not exist then I called customer service they said the same thing but I told them about the above activity’s that I did and he said he couldn’t help me then they sent me several emails and finally this last one had a discount and I purchased my sunglasses on 2/6/2026 Washington it really necessary for me to go over all this I didn’t sign up for emails under another email I used to purchase today

It’s the customer service that’s really bad here. They’re super friendly but nothing gets done and they ghost you by long holds and no replies. I tried to make an adjustment to a prescription glasses order just hours after ordering on a late Sunday night. The first chat associate told me to just email my rx and changes and it would be done, the next associate said it can’t be changed and the third said they’d cancel it and I could reorder. Neither happened. Then me and my insurance company called and spent hours on hold with no one ever returning to the call to help us. Then an associate said I could cancel thru an email inquiry but now has ghosted me. The products seem nice but I wouldn’t ever order again in the event something isn’t right or need to use the warranty.

Extremely Disappointed – Quality and Warranty Are a Shadow of What They Used to Be I’ve owned multiple pairs of Costa Del Mar sunglasses over the years and used to swear by the brand. Unfortunately, that reputation no longer holds up—especially since the company was sold to new ownership. My Costa Reefton Pro, which comes with a premium price tag, has been a massive disappointment in terms of durability. For sunglasses marketed toward serious outdoor use, the frame quality is unacceptable. Normal wear led to issues that simply shouldn’t happen on a product at this price point. These do not feel like “performance” sunglasses anymore—they feel cheaply made and fragile. What’s even more frustrating is the warranty process. Costa’s warranty used to be one of the best in the industry. Now it feels restrictive, slow, and designed to deny claims rather than support loyal customers. Even with a legitimate issue, the experience was exhausting and left me feeling like the company no longer stands behind its product. The biggest letdown is the shift in brand values. It’s painfully obvious that after the sale to new ownership, cost-cutting has replaced quality and customer service. You’re paying premium prices for a name, not premium craftsmanship or support. At this point, I can’t justify recommending Costa Del Mar to anyone. There are better-built sunglasses on the market with stronger warranties and companies that actually care about their customers. Just purchased a new pair of BAJIO sunglasses because they are do it the right way. Costa may still sell its old reputation, but based on my experience, the Costa I grew to love is long gone. Buyer beware!