Costa SunglassesReviews of costadelmar.com

I have some good news and some bad news——-The bad news is my sunglasses’ neck lanyard broke, The good news is they were 25 years old!!!! And my glasses still look hip for the times. Great glasses.

Cracked frame and broken arm sent in to have fixed and wasn't charged cover under warranty thanks Costa for Fantastic service

I recently made a warranty claim due to the side arm of my frame breaking in half. I submitted the info online got a message of approval back within a couple days sent old ones back and received new pair which were an upgraded model and lens from my return. I know multiple people that did the claims and all had a positive outcome. Maybe we all just happened to get lucky. Thanks Costa for sticking to your warranty and making the process fairly painless.

There customer service far exceeds today’s normal. They are the best at handling anything that I asked them about. Sunglasses need repair send them in and you will be shocked of the quality you get returned to you . Great company to deal with.

I don’t know how so many people have terrible experiences with the Costa warranty. I have a pair of Cat Cay’s that the frames stretched out to the side, making them fit loose on my face at the ear pieces and caused the glass lens to crack. Contacted Costa online through the warranty/repair service link, and I figured I would have to at least pay for a new pair of lenses but possibly they’d cover the frame. Filled out the info, took the pictures of the frames and lenses, sent it their way. Took 2 days for them to get back to me saying it was covered under warranty and they would send me a new pair of the same model, just had to print off the return label and send them the defective ones. Just got my new pair of Cat Cays with the glass lenses today and could not be happier. The entire process took about 10 days. Kudos to you Costa!

Well, it looks like I’ve had the exact opposite experience compared to most of the posters here. Costa has went above and beyond in regards to the customer service I have experienced with them. We are a Costa Del Mar family because we fish. Recently, 2 of my pairs have lost a side of the nose piece. After playing around on their website, I easily created 2 service repair tickets. I took and then uploaded some pictures of the issue with the noise piece. I was surprised how quickly the repairs were approved. They sent 2 prepaid UPS labels that I printed and then I sent the glasses in. Much to my surprise, Costa just decided to replace the glasses fully instead of repairing them! I just received 2 brand new pairs of replacement glasses for $0 extra out of my pocket! It was a quick and painless process. It took only 2.5 weeks from creating the service requests to receiving the new glasses today. I’m excited and a very grateful customer. I will never fish in another pair of sunglasses. They’re the best performing on the water and their customer service was terrific.

Costa has the best warranty Costa warranted a pair of four year old sunglasses with no arguments. Customer service agents were very polite and took care of the whole process extremely fast. I see other people complaining about the warranty and the sunglasses that they offered for the replacement. All I did was ask if I could upgrade the sunglasses to a different pair and pay the difference. They said no problem and gave me a gift card code for more than I needed to get any pair on the website.

They are high quality.