Costa SunglassesReviews of costadelmar.com

I've been buying Costa shades in Florida for 10 plus years. In the past, I've had issues with them, whether it be a defect or lens replacement, the customer service was great. Not any longer. I bought a new pair last year, I got a gnarly scratch in the worst spot. I tried to call, I got put to so many automated messages I gave up. I then corresponded through email, they told me they couldn't do anything for me. It is within 1 year of purchase, I sent a copy of my receipt and they denied it. This company's customer service completely sucks now. DO NOT waste your $$$ or time with these rejects

I purchased a pair of sunglasses many years ago when the company offered a "lifetime warranty." They needed repair and I contacted the company to make a warranty claim. They would not stand behind their product and offered me a pair for 25% off on a new pair. I asked why they were not standing behind their warranty at which time they became rude and condescending. Save your money and go with a company that actually stands behind their warranty.

Since Costa has been bought out by Luxottica, their customer service and quality has gone downhill. The old company used to cover any small or large issue. Now they don’t cover Jack. It’s really a shame because my family and I have used Costa for over a decade and to see such a good quality product. Go downhill is really so disheartening. I won’t buy another product for them. I will be sticking with MJ or Smith from now on. I had a cracked frame and they wanted to give me a discount code instead of a new one. I had an issue with my lens on brand new glasses. They issued me a discount code to buy a different pair without replacing the part. I had an issue with the hinges on a pair and they offered me a discount code to buy a new pair. Instead of fixing the issue of the previous classes they just want to get more money out of you for a new product. And after seeing the quality of their newer products, I would steer clear.

Why am I spening 300$ on glasses that nose pads only last barely a year and now to find out can't even replace them or get them fixed cause even costa doesn't even make them or just won't sell to public. Now I gotta spend another 270$ on some bajio sunglasses cause atleast there are cheaper and will atleast fix the problem not like these fools.

I have worn Costa sunglasses for the past 20 years. I had a couple of warranty related issues in the past that were promptly resolved. I purchased a pair of Coasta sunglasses last year for my wife. One of the legs recently broke and I submitted a warranty claim. I was told it was not warranty because that’s deemed wear and tear, not manufacturing issue. This is a radical departure from what they used to be, I will find a new manufacturer of sunglasses for me and my wife in the future, a wasted $300 for a product that they no longer stand behind.

I bought my Costa sunglasses on 7/9/24. About a month ago, my plastic frame broke on one side. About two days ago, the plastic on the other side broke and the frame was only being held together by the rubber strip. I submitted a warranty claim yesterday with pictures which was denied. These sunglasses are valued at $315, however I spent a little less through ID.ME as I received a first responder discount. I think most people would expect that a $315 pair of sunglasses would last at least 2 years. After my claim was denied, I attempted to contact Costa’s customer service which was extremely difficult because they only would allow me to chat with their AI assistant. After calling the number and having to lie and say that I was not calling from a mobile device (I was), I was put on hold for about 15 minutes. After that, someone named Ian answered and I explained my issue. I then gave him my service request number from my warranty claim and all he would tell me was that the warranty team had already made their decision. I explained that I was always extremely careful with my sunglasses and that I would expect that since they were valued at such a high price, that they would hold their value and not break so easily. He rudely said that the breaking from both frames was my fault and not the fault of the company. I then asked to speak to his manager and he said that the matter did not require a manager and that there was nothing else that needed to be done. I asked for a manager again and he told me that he wouldn’t allow me to speak to one. DO NOT WASTE YOUR MONEY ON COSTA! They will not cover your warranty claim!

What I wrote to their "customer service": Hello, Not that it matters to your company, but I'm going to have my say on this anyway. I purchased a pair of your Costa Reefton sunglasses with glass lenses at full price (around $300) from a store in Southern Utah less than two years ago. The frame ended up snapping at the top near the nose bridge, so I followed the warranty procedure, the claim was denied to being covered under warranty, but I was offered to buy another pair at approximately half price, so I did just that. Only a few months later, that second pair, the frame had snapped AGAIN in the same spot. I went ahead and filed the claim procedure again only to have it denied again, and presented an offer to purchase at around half price again. Why would anyone in their right mind throw money at a product and company with such little regard for their customers? Your corporate firewall (automated AI, etc) from customer communication is offensive, and your company has demonstrated abysmal integrity with regard to a proclaimed warranty. This experience prompted me to an Internet search on your reviews, which first took me to the BBB site. Although Costa/Luxottica is not a member, there are still around 60 complaints similar to my own experience regarding the NON-honoring of warranty. Then I went to the Costa Facebook page where every company post looks like a cringe corporate commercial ad, and under each one, indications of a number of comments, but when attempting to view those comments, they have been blocked from view by your social media team. I can only imagine why. Upon searching Costa sunglasses on Facebook, there are many a good rant posted by previous customers about your company's dishonoring warranty and how product quality has diminished since the original owners have sold. I may be only one person, but I will do all I can to help others avoid the mistake of purchasing your product. I am nearly a level 7 Google reviewer geek, and now this also motivates me to jump on other relevant apps and sites to discredit your company's proclaimed warranty. Do not bother to attempt to have me provide details, dates, case numbers and receipts of my transactions with Costa, you've already wasted enough of my time and money. The ONLY way to make this right is to honor your supposed warranty of your product. Look it up yourself if you care, it's the same email I'm using to write this final correspondence. To the person reading this - have a great day, and I hope your employment experience far exceeds that of your customers! R. Sean Temple Phone Email

I have been buying costa sunglasses for quite some time. I will never buy another pair. Their customer service has gone down the toilet . Their warranty process is over complicated for customers. They send you the wrong pair of sunglasses and do not seem to care they made a mistake that cost you. David L Rook