Michelle
Fictional reason for banning
I enjoyed my time playing at Costa and withdrew several times, giving up bonus cash, spins and cards. I did not use free rooms that much at all, only occasionally. This particular fortnight, I had withdrawn, £60, £180 then £240. I did receive funds but noticed I couldn't go to Diamond room, no mail and bonus code didn't work. I emailed and was basically told I was abusing bonuses by repeatedly putting money in?! I didn't know I wasn't allowed to put money on more than once a day, because that is ALL I did?! I replied and received a generic response. Account was open so I went to use the last few pence and won £17!! Oh how I laughed! Which turned out to be my last play as when I went on another time I saw my account had a full block. Their excuse for my banning would have never stood up if we had gone to court (for example) pure lies. I feel it was because I had been quite lucky to be honest, obviously didn't want players like me! @Costa, please do not reply to this with a copy and paste...so glad you enjoyed playing/winning, because clearly you didn't! Its fine, I still enjoy bingo (and winning) from another site!
Response from Costa BingoFeb 8, 2021
In regards to your query on been bonus restricted, kindly note that according to the User Agreement you have with us, in the event that we believe that if a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by us, then we may in our sole discretion, deny any bonus or promotion, or rescind any policy in respect of that user, either temporarily or permanently. Your understanding in this matter is greatly appreciated.