Deborah
Had to leave a star
Had to leave a star! Played with them for many years ,had account spending restricted and ok with that ,not a problem. I play for fun ,not to win and recently asked to verify source of funds .which I did by sending 3 wage slips as requested. REJECTED?? now want bank statements ,which i don't have as paperless.asked to close my accounts with costa and wink bingo .I sent in what you requested but for security and privacy reasons I will not give access to my bank. Now play elsewhere .disappointed loyal player
Response from Costa BingoJul 12, 2021
Hi Deborah, we are sorry to hear that you feel this way. Please note that the requests for this verification is a requirement in order to safeguard our members and the gaming environment on which they play. And that due to regulations put in place By UK Gambling Commission this is a procedure we must carry out with all our members at some point of their membership. We appreciate your understanding and patience in this matter.