CosmoprofReviews of cosmoprof.com

I'm done with cosmoprof! When you order online half the stuff is out of stock, the topper is when I put a order in they had a sale on joico dual packs for 33% & when I checked out the 33% was what I got them at but when they shipped it they charged me full price! When I called to discuss this Noone would confirm their website sale! When I know what I saw! Went on salon centric & found them for half the price along many other items I use to get from cosmoprof! They will never get another penny from me!!!!

Rude and Condescending Employee in Bonita Springs,Fl. An Employee named Rachel. Condescending in tone to customers and co-workers. Very argumentative. She needs to be retrained. Left without purchasing anything. I was completely turned off.

Bad customer service They keep charging me and they messed up my credit score, they horrible and very rude , calling them and someone answered from India as a customer service person , no English at all , the worst card I’ve ever had Don’t do my mistake guys this is a scam company and credit They steal my money and keep sending me bills .

Babett Krueger - Owner of Main Street Salon and also a customer of Cosmoprof for 3 decades spending thousands at their company each year and this is how I’m treated. I’ve had it with this company. They sent me a box of lotion that I did not order. When I got it, my card was charged so I disputed the charge as it was not authorized by me. My card gave me a conditional credit. They still sent me a bill AND late charge for this claiming they paid my card and credited me as well. I have my card statement to prove I did not get credited by them. I called like 4 times, being on hold up to a 1/2 hour, and they say they will call me back and never do. They literally stole $240 from me and if they would take 5 minutes to look at my card statement they would see this!!!!!!! I’ve had it and most of my business will now go to salon centric.

I would leave no star but cannot comment if I do. First off it is not at the strip mall it claims to be took 2 days to find it. It was at a Firestone shop and they have a little shop at the end. When I went inside I was the only customer and the employee was helping me, iv walked Around looking at different items and I was finally done. As I was Checking out the lady asked for my license I asked her why she needed my license she said your cosmetologist license..I told her I was just a customer she said I can't sell to you. Well maybe when you were making your sales pitch on all the items I was buying you could of asked me that and saved me an hour. She was very unprofessional .. now I know why I was the only customer in the store and why you rented a little spot in a tire store you don't make enough revenue to rent anything better.

2 stars for having the brands I use but ZERO stars for their fulfillment process.

I realize the virus has caught companies by surprise and we need patience however mine is dwindling. I had to place an order on line not realizing I could have gone to the store. (which thankfully I did after finding out the products didn't arrive when promised) Needing one product for a client but figured I would order a few more things. That was May 10th. It's June 2nd. They promise next day delivery. I have part of the order. UPS said I refused it so it's back at the wearhouse. Cosmoprof says I have it. 18 emails and over 15 attempts to call. From busy to a phone menu that takes you nowhere. Tried numerous numbers. Nothing. I've now reached out to a district manager via LinkedIn. Waiting to hear back. The funny thing is the one product I needed, they didn't ship because it's back ordered😖