CosmoprofReviews of cosmoprof.com

I am extremely sick of the way the marketing department is labeling sales. You claim buy 2 get the second 50% off. So, you have a sale of 25% off. We as hairstylist can do math. We do fractions for color every day. It is extremely frustrating, feels like you are assuming we are ignorant. Liters are almost never more than 25% off. You are trying to make it sound like a better deal. We know better.

As a licensed cosmetologist I love Cosmoprof, however they are horrible with tracking and shipping. They don't keep track of the packages after they're sent to the carrier and always give the wrong delivery date, the actual delivery usually being about a week later. Other than that they handle the packages well, and everything is packaged safely.

I realize the virus has caught companies by surprise and we need patience however mine is dwindling. I had to place an order on line not realizing I could have gone to the store. (which thankfully I did after finding out the products didn't arrive when promised) Needing one product for a client but figured I would order a few more things. That was May 10th. It's June 2nd. They promise next day delivery. I have part of the order. UPS said I refused it so it's back at the wearhouse. Cosmoprof says I have it. 18 emails and over 15 attempts to call. From busy to a phone menu that takes you nowhere. Tried numerous numbers. Nothing. I've now reached out to a district manager via LinkedIn. Waiting to hear back. The funny thing is the one product I needed, they didn't ship because it's back ordered😖