Joan F.
Drinks on site
Room spectacular. Hotel service wonderful. Bar support … vomit. I was on the moon about the location and hotel service - wow the concierge and people passed in hallway were cordial and pleasant. My partner bet 2k and was treated like a beggar asking for a beer while a neighbor who sat and gave 20 bucks for a bet got a complimentary cocktail: I got an old tasting Cabernet. When we walked to cirque without a greeting we looked for where to sit. We found a place where there was no sign of reservation. We were advise my a nice sever who advised he was sorry to be the bad bearer of bad news but the tables were reserved and we had to finish our drinks before entering. Really? My partner just lost 1k and had a measily beer and I had an old wine, and can’t sit at an empty cirque at 5:30pm? There are systems that need adjusting. There can be points for the type of bets at a sport bar, there can be ways to monitor drinks given within the same casino, and there can be better treatment when a bar is empty, to have either greetings or support to find seats. The night before, the service at the Beauty and Seussex was minimal. Overall, ridiculous, Most of the money made is from people who deposit less than us at the casino. Now perhaps it is because I have a Hispanic background and my partner Indian. As a school administrator who overseees equity, working with educators across the state of California, I will assume it is not the case and had to do with the lack of consideration of avoiding these experiences. When friends ask about the Cosmo, I’d recommend Aria if the person is a minority. My hope is that the ones who had decision-making power actually care about reflecting on how to avoid this experience for others.