CosmopolitanReviews of cosmopolitan.com

Totally inept. Didn't issue an invoice and then blamed us for not paying them. Renaged on what they promised. Awful company, will never touch them again.

Cosmopolitan Shop is a terrible store. I placed an order for a full bottle of a fragrance and they sent me a tiny travel bottle of some completely different fragrance from an entirely different brand. When I contacted their support via phone the first person apologized and said no problem we will have the correct fragrance sent to you and you can even keep the wrong item. Shortly after that I started receiving emails asking for photos of the incorrect item and once I provided that they sent a return label insinuating that I now need to return it and all I will be getting is a refund back, NOT going to send me the item I actually ordered. WHAT?! I had to call again and this time this supervisor told me the first person completely lied to me and everything they stated was false. I WOULD need to return the incorrect small item, AND they would NOT be sending me the item I actually ordered, that I would need to place a NEW order after a week of my time was wasted on a time sensitive item, AND they conveniently raised the price on the item $280 higher than it was when I placed my order. Unbelievable. So THEY screwed up, but instead of THEM doing the right thing by the customer and fixing the issue, they put the burden on the CUSTOMER and make the CUSTOMER pay their time and money for THEIR screw up. On top of that, they would NOT honor the original price I had paid for the item, instead telling me I’ll need to take my business elsewhere for a good price. The epitome of terrible customer service. I’ll never shop here again and will make sure no one else in the fragrance community does either.

I paid for a year's digital only subscription on April 2024. Whilst browsing the magazine on my tablet, I realized some sections were blocked off and it required me to login with the customer ID (email wouldn't work) and password. I contacted customer service to request for the former on 21. November via email. During the course of the past 3+ weeks of back and forth, I have had to provide many details such as order confirmation which included payment confirmation and cc used, time stamp, etc. Today yet another rep is requesting I send her my credit card statement as payment confirmation I sent is not sufficient and they still can't find me... Are you kidding me? I have no intention of sending anyone my cc statements. And why is this required when you have proof of payment confirmation? This is not a serious business and one that exploits customers. If you are wise, you will stay far away from this business!

I'm not a fan of being pessimistic, but this one is really weird. Missleading messages. To be honest, in Theory not completely wrong, but in practise, its very unhealthy and damaging. Ps: pls avoid these or at least take a reality check before taking action.

Wacht al maanden op terugbetaling. 1x abo afgesloten voor iemand anders en niets dan ellende. Voor Hearst/Cosmo zie Resitutie #448#285267 Hier geen abo's afsluiten mensen, als het keer fout gaat weten ze zich geen raad meer.