CosmeticrxReviews of cosmeticrx.com

Customer service is horrible and the only communication you have is through messaging in the portal and hoping you get a response in 7 days and sometimes no response at all. Prescription was approved and sent to pharmacy a week and a half ago and still have no confirmation or any idea when it will arrive.

I was sent the wrong dose three months in a row. You can only communicate through their website or email. Their website says they respond to messages within 24 hours but it takes anywhere from 1-3weeks for a response. Trying calling the number online left multiple messages to no avail. I filed a complaint with the BBB and was told I’d receive a the correct dosage complimentary after admitting their error. The dosage was never sent. They then backtracked stated it was delivered two weeks prior to them responding to the BBB which was the incorrect dose they said they would contact the pharmacy about. Their compound doesn’t seem to be as efficient either and they will continue to charge you after stopping your prescription.

I paused the refills and asked them to delete my account and they still charged me and shipped to the wrong address. Shame on CosmeticRX...I would never do business with them again.

The customer service is awful! Can't speak to a doctor after you sign up. No one responds in portal.

This company is a joke!! I ordered once and the messed it up, it happens so I gave them a second try. Again, I ordered something, it took almost a month for a Dr to review I( all this happened the first time as well but I resolved it by keeping the product) it too another 3 weeks to receive my order. Then I submitted an order, it's been 2 months now and I still haven't received anything, I've contacted the company numerous times with no response. After numerous attempts they finally responded and tell me they don't have an account for me. Two weeks later I emailed them again and they tell me they just shipped my order after asking repeatedly to cancel my order. Now, again, they won't answer me!! Don't waste your money, I'm going to leave a review every day they don't resolve this so if you see a bunch from me it will tell you how difficult it is to get a response from them!!! They should have a -0 star review options for s**t a** companies like this!!!

I hit a Groupon code for Latisse. I sent it to Cosmeticsrx and they charged me full price for the product. I reached out to them through their message system. They replied and said they did not receive the Groupon voucher. I sent it to them again, as they asked. Since then they have ignored me completely, through email and messages. Unable to find a telephone number for contact. Next step is to contact my bank.

If I could give them a zero I would. This company has now taken $498 from me and I have only ever recieved my first vial. Their website had issues creating my first account so they had someone call me and enter my payment information again after I had already been charged the $29 for my Groupon price when I asked the sales rep if I would be charged again she said no to not worry about it and when we hung up, I immediately got charged the full price at $299. When I reached out, they ignored my request for a refund and instead offered me a new price of $199 a month instead of 299 I told them I would like to cancel my account and be refunded the 299 then charged me 199+ $29 for shipping. after I contact them about 4 to 5 times they realize their mistake and refunded me the $29 and $199. It has been over a month now and I have contacted them at least 20 times through email and threw their message system on their portal and they refuse to acknowledge any of my message request for the refund of the $299. I had to cancel my card through my bank so they wouldn’t be able to charge me anymore without my consent. I had to open up a dispute with my bank. I also had to contact Groupon because apparently I’m not the only person that this has happened to. This company is disgusting with how they treat their clients. They completely ignored. Any request I ever made for a refund and instead beat around the bush and tried to offer me discounted services in the future, which I do not want because they still owe me $299. This has been the worse experience ever.

I had purchased groupon discount for Tirzepatide and had been delivered to the wrong address ( I have given my address). I have filed complaint to FedEx and reach out to the Cosmeticrx via emails and messages ( login account) but haven't heard anything in a week. Nothing but silence.